EntryFull TimeENAfrica
This role offers the opportunity to be at the frontline of M-KOPA's retail operations, ensuring smooth inventory flow and world-class customer experiences. You'll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.
We foster a culture where operational excellence meets genuine care for customer satisfaction. Our team values attention to detail, proactive problem-solving, and processes that ensure reliability. You'll be empowered to maintain inventory accuracy and deliver service that directly contributes to our mission of serving millions of customers across Africa.
At M-KOPA, our retail operations aren't just about managing stock—they're critical touchpoints in our customer journey and the foundation that enables our field teams to succeed.
Inventory Management
Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
Ensuring inventory is securely stored in appropriate lockers or store areas
Receiving stock from the main warehouse within expected timelines
Returning stock to the warehouse promptly when required
Adhering to established stock management policies
Customer Service
Assisting customers with the upgrade process during their visits to the shop
Resolving customer inquiries in person and logging them in our system
Escalating concerns that cannot be resolved to the responsible team
Adhering to phone and customer service processes
Being available at the shop/depot before 8:00 am for all working days
Outlet/Shop Management
Maintaining a clean and clutter-free shop environment at all times
Keeping the store/locker well-labeled based on standards
Ensuring depot/shop signage is always up and clean
This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.
This is an entry-level position—no prior experience required
Multitasking abilities and strong organizational skills
Collaboration skills and ability to work effectively in a team environment
Computer literacy and comfort with technology systems
Bachelor's degree or certificate in any field from a recognized university
Customer service mindset with attention to detail
Reliability and punctuality for early morning operations
Ability to follow established procedures and policies
If the above is of interest to you, please apply.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
