About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As a Client Success Manager - Continuity, you will serve as a versatile and strategic partner within our North American team. This is a dynamic, client-facing role responsible for providing high-impact coverage and continuity for a shifting portfolio of accounts. Whether filling in for team members on leave or managing accounts during transition periods, you will ensure that our clients never miss a beat.
You’ll drive adoption, increase satisfaction, and mitigate risk. You are the steady hand that ensures our clients achieve their desired business outcomes, and you’ll advocate for their needs internally. Along the way, you’ll gain exposure to stakeholders across various internal teams, including Sales, Account Management, Marketing, and Product.
This role is perfect for someone who is building their career in the SaaS space, who believes variety is the spice of life, and who enjoys meeting diverse clients across a range of industries and roles.
What You'll Do:
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Dynamic Portfolio Management: Seamlessly manage diverse account portfolios, providing high-quality coverage for clients during account owner changes.
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Strategic Continuity: Proactively monitor account health to drive value and adoption, and ensure clients receive all contracted deliverables (business reviews, training sessions, etc).
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Value Realization: Advise clients on maximizing Bazaarvoice solutions by integrating user-generated content throughout their marketing funnel. Ensure stakeholders understand the ROI they are receiving from Bazaarvoice.
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Operational Agility: Execute high-value activities across a large portfolio using productivity tools like Salesforce, Gainsight, and Matik.
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Risk Mitigation: Proactively identify and document risks within account base, working cross-functionally to develop risk mitigation plans alongside Sales and Customer Success leadership.
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Knowledge Transfer: Maintain meticulous documentation to ensure smooth handoffs back to permanent account owners.
What You'll Bring:
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1 - 3 years in a Client Success, Sales, Account Management, or other client-facing role. Experience with a scaled or evolving book of business is a plus.
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Curious & Resilient: A strong desire to learn various business models quickly and a "can-do" attitude toward changing priorities. Actively embraces change.
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Solid Communication: Articulate in both written and verbal communications, and able to build rapport with global stakeholders.
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Master of Prioritization: Exceptional time management skills. You must be comfortable blending scaled and 1:1 account interactions
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Autonomous Execution: Proven ability to meet deadlines and manage expectations with minimal supervision.
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Technical Proficiency: Experience with Microsoft Office and Google suites. experience with Gainsight, Salesforce, or eCommerce/SaaS technologies is a plus.
Why You'll Love It:
This position offers a unique vantage point across our SMB, MidMarket, and Enterprise portfolios. You will work with a wider variety of brands and client personas than a traditional CSM, making you one of the most versatile and knowledgeable experts on our team.
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Why join Bazaarvoice? Customer is keyWe see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of PerformanceOur energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over ImitationWe seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding. 
