MidFull TimeEN
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.
How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.
Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
Work with experienced customs professionals and technology teams
Gain exposure to international trade and complex supply chains
Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Purpose of the position
As an IT Specialist, you will be responsible for ensuring reliable IT support and continuous improvement of systems across the German organization. You will contribute to the setup and operation of 1st‑ and 2nd‑level support, provide hands‑on assistance to employees (software and hardware), and support critical applications, networks, and security environments.
In parallel, you will work closely with the German IT team on development, digitization, and optimization initiatives, including web and Microsoft‑based solutions and nationwide IT projects. This role requires a proactive, structured approach, strong technical skills, and close collaboration with various business departments in a dynamic, international environment.
Main Responsibilities
Establishment of and collaboration in a support team (1st & 2nd level) for several applications in the
corporate environment
Development for web and MS-based software
General IT support for our employees (software and hardware) incl. on-site support
at our German locations
Development and implementation of optimizations in the supported processes
Supporting the IT team in Germany with the introduction and optimization of
Digitization processes and other nationwide projects
What to Expect
A dynamic, international working environment with exposure to global teams and stakeholders.
A permanent role offering stability alongside clear opportunities for professional growth and development.
A comprehensive benefits package.
A hybrid working model.
Ongoing learning and development opportunities to support continuous skill-building and career progression.
Requirements
Completed IT training or a degree in computer science
Professional experience in the IT sector
Ideally, you have experience in the customs or logistics sector
Deep understanding of network and network protocols, AVD/WVD Azure Terminal applications.
Good to very good knowledge of MS Office, Office 365 roles
Understanding of firewall techniques such as Layer 3/4/7 firewalls
At least 1 programming language
Good knowledge of English and German
Structured and independent way of working as well as holistic thinking
Strong communication skills and enjoy working with other departments
