The Senior Technical Program Manager will be responsible for optimizing the technical attributes of our last-mile vehicle fleet. You will own critical work-streams that focus on keeping our EU fleet at the highest possible standard. You will strive to always be data driven while making judgements from the field to ensure the corrects actions are made to protect the customer, the fleet and operations. The strive to be data driven means that x-functional relationships are key for success. To be successful in this role, you possess strong technical capabilities with an equally strong ability to analyze, solve and communicate complex problems. A successful candidate will be analytical, resourceful, customer-focused and team oriented. The candidate will have a proven track record in navigating complex technical problem settings, being hands on in finding fact-based solutions, in a technical capacity in the automotive industry – preferably with commercial vehicles, and successfully delivering results in a fast-paced and dynamic business environment.
The Last Mile team within Amazon Logistics is looking for Senior Technical Program Manager to drive Amazon Logistics technical fleet capabilities. At Amazon, we're working to be the most customer-centric company on earth. One experience that we are constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experiences through the introduction of pioneering new products and services in the Last Mile Delivery space. This is a unique opportunity to play a key role in the rapidly growing Amazon Logistics organization. The Last Mile initiative is a highly visible program (internally and with our customers). Come join our team and help us make history!
Key job responsibilities
- Owns the optimization of technical attributes of our expanding vehicle fleet and innovates on behalf our customers
- Is capable of taking accountability and driving planning, resolution and execution in complex technical projects.
- Works independently, has a strong drive to identify improvement potential and manages projects from idea to implementation.
- Is comfortable challenging internal stakeholders on existing practices and external partners in their limitations and capabilities.
- Strong ownership and bias for action; ability to internalize goals and work independently to create appropriate action plans for those goals.
- Strong analytical orientation; comfort using databases and analytical tools and making data-based decisions.
- Strong Project management capabilities; An ability to assess risks, make decisions, manage execution and report accordingly.
A day in the life
A day in the life of a VPLE team member is never the same. The day is split evenly between; reactive escalations about field issues, project work to progress field resolutions, weekly cadence and team/development activities. Prioritization is critical in this team, and the stack-ranking of workload is ever-changing due to our reactive nature. Its fast paced, fun, interesting and challenging, the result of which makes for a very rewarding workload.
About the team
The team is small, agile and technically astute. We make decisions on behalf of a 30K strong fleet, and position ourselves as the technical voice of AMZL. As we push towards a standardized methodology, we search out gaps in our processes to ensure we are ever-improving and seek excellence.
Basic Qualifications
- Experience working with cross-functional teams
- Extensive experience in technical program management, technical development or related technical roles in the commercial mobility (vans, trucks buses) or the automotive industry
- Experience in business reporting
Preferred Qualifications
- Bachelor's degree in a technical field
- Strong customer focus
- Proven ability to manage complex technical programs with multiple internal and external actors
- Experience in aggregating information and communicating effectively to internal and external stakeholders, incl. Amazon senior management
- A record of accomplishment in delivering results in a scrappy, fast-paced environment
- A history of teamwork and willingness to roll up one’s sleeves to get the job done
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