Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer I
Job Overview
Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
Provide technical operations support as part of a 24x7x365 global team for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
Have you worked in an operations center environment?
Do you like to triage issues and drive events to resolution?
Do you like to interact with Customers, vendors, and support teams on a global scale?
Major Responsibilities
Monitor and take corrective action for problems while minimizing customer impact.
Create and/or update internal tickets to document monitoring and recovery steps.
Perform routine maintenance procedures as required by policy or procedure.
Maintain metrics as defined by management.
Execute Incident, Change, and Problem Management processes.
Perform effective vendor management techniques to ensure forward-progress managed Incidents.
Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
All about You
Bachelor’s Degree or equivalent work experience.
Basic knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
Knowledge in UNIX, Mainframe, Production Control, File Transfer a plus
Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology a plus
Effective problem and troubleshooting skills.
Effective written and verbal communication skills.
Effective organization skills.
Effective interpersonal skills.
Work Conditions:
12 Hour Shift work.
Will work one weekend day per work week.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact
reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $61,000 - $102,000 USD
