Professional Services Lead – Merchant Solutions

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Professional Services Lead – Merchant Solutions is responsible for leading the design, delivery, and implementation support of complex merchant solutions. The role plays a critical hands‑on role in supporting bespoke, technically complex merchant requirements, acting as the primary bridge between merchant clients, sales, product, technology, and operations.
This is a player‑coach role, requiring deep solution expertise, strong execution discipline, and direct engagement on complex merchant deals and implementations.

Job Description

• Lead the end‑to‑end delivery of complex merchant solutions, from pre‑sales support through implementation and stabilisation.

• Translate merchant business and operational requirements into practical technical and delivery plans.

• Design tailored solutions incorporating:

  • Omnichannel payment solutions

  • POS, e‑commerce, and gateway integrations

  • API‑based and platform‑driven implementations

  • ERP, billing, and third‑party system integrations

• Balance bespoke merchant needs with platform scalability and standardisation.

• Support commercial, growth, and relationship teams on complex merchant opportunities.

• Participate in merchant solution sessions, workshops, and technical discussions.

• Scope solutions, define delivery approaches, estimate effort, and identify implementation risks. Contribute to proposals, solution descriptions, and technical responses for large or complex deals.

• Act as the primary professional services contact for assigned complex merchants.

• Build strong working relationships with merchant technical, operational, and commercial stakeholders.

• Manage expectations across scope, timelines, dependencies, and delivery outcomes.

• Proactively identify and mitigate delivery, integration, or operational risks.

• Coordinate closely with Product, Engineering, Payments Operations, Risk, Compliance, and Legal teams to deliver merchant solutions.

• Ensure merchant requirements are clearly documented, communicated, and prioritised internally.

• Drive timely resolution of complex technical, integration, or operational issues.

• Own delivery governance for assigned professional services engagements.

• Ensure solutions adhere to security, compliance, regulatory, and operational standards.

• Oversee testing, user acceptance, and go‑live readiness for complex implementations.

• Maintain clear documentation of solution designs and delivery decisions.

• Provide post‑implementation support to ensure solution stability and merchant adoption.

• Identify optimisation opportunities or expansion opportunities based on merchant usage and needs.

• Feed recurring merchant requirements and insights back into Product and Platform teams.

Experience Required

• 6–10+ years in professional services, solution delivery, implementation, or technical consulting roles

• Proven experience supporting complex merchant or enterprise clients

• Strong exposure to payments, fintech, transaction banking, or platform‑based solutions

• Experience supporting pre‑sales and complex deal structuring

• Exposure to regulated environments such as banking or payments

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised