Customer Care Consultant - Trade Store - Kwinana WA

YOUR OPPORTUNITY

Ready to make an impact? Join Blackwoods as a Customer Care Consultant and be at the heart of delivering outstanding customer experiences. You’ll handle enquiries, resolve issues, and build strong customer relationships in a supportive, fast‑paced environment.

This is a full‑time, onsite role at our Kwinana Branch Trade Store.

What You'll Be Doing:

• Responding to customer enquiries via phone and email
• Resolving issues efficiently with a first‑contact focus
• Completing customer care administration accurately
• Meeting service level targets and response timeframes
• Contributing to a positive, customer‑focused team

What You'll Bring

• Experience in a customer service or support role
• Strong written and verbal communication skills
• Ability to work independently and within a small team
• Confidence using Microsoft Office applications
• A proactive, solutions‑driven mindset

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans 
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retailers
• Learn as you work, plus access to online courses to support your development
• Team events, celebrations, award recognition and prizes 
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! 
• Refer-A-Friend program – earn up to $2,000 for each referral! 
• Ability to purchase up to 4 weeks’ additional annual leave 
• Generous paid parental leave policy 
• Free onsite parking and more! 

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.