Buckland is looking for a Customer Service Representative What you’ll be doing This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
What we can offer you • Competitive salary, benefits package above law • A friendly, collaborative work environment • Opportunities for professional development & ongoing learning • A chance to be part of a growing organization You will be responsible for • Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands • Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others. • Liaison between intercompany departments with regards to potential client set up and/or inquires. • Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. • Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed. • Good written and verbal communication skills. • Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook. • Demonstrate your meticulous attention to detail by ensuring accuracy and decision making. • Driven by results working in a fast paced environment. • Maintain a well-organized calendar to balance meetings, tasks, and future initiatives. • Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.
What we need from you • High School Diploma or equivalent. • Minimum 2 years in custom brokerage or logistics experience. • Intermediate MS Office knowledge. • High level of organization, time management and attention to detail. • Completion of complex entries • Mexican Legislation in Foreign Trade Business knowledge • Bilingual in Spanish/English
