As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.
RESPONSIBILITIES AND TASKS • Diagnose and repair a wide range of automotive service and mechanical repairs • Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time • Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff • Monitor and report on workshop performance, with responsibility over quality • Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required • Supervise health and safety compliance across the workshop, setting the tone and always leading by example • Oversee inventory management, making sure the workshop is tidy and well organized • Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant • Hold daily meetings with the team, outlining expectations and workload for the day ahead • Plan, prepare and distribute work to technicians based on skill level, capacity and resources • Motivate, lead and inspire the team in continuous improvements and efficiencies • Identify any training needs within the team and arrange relevant training courses as required • Liaise daily with internal teams within the Service Centre including Sales, Parts, and local Management • Other related duties as assigned
WHAT YOU BRING ALONG • A minimum of 5 years of experience as an Automotive Technician • Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record • Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset • Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened • Proven ability to lead by example and be innovative with processes and efficiencies • Analytical ability to understand and impact key performance indicators • Ability to motivate a team, to engage and facilitate others to achieve and succeed • Digitally savvy – ability to adopt and adapt quickly to new technology and systems • A calm, considered approach with exceptional oral and written communication skills
CHARACTERISTICS & TRAITS • Good interpersonal skills with ability to communicate with VinFast team members • High levels of attention to detail and organization • Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment • Can-do mindset with high energy and strong work ethic • Demonstrated leadership and team building skills • Exercises sound judgment • Flexible and adaptable; able to deal well with modifications and changes to operations • Passion for excellence and contributing to the success of the business
