IT Business Analyst – Financial Services

Reporting to Delivery Lead Fintech – Financial Services IT, the position holder acts as the bridge between business and technology teams, translating business needs into functional requirements that drive digital solution delivery. The role ensures alignment with business goals and enterprise standards while supporting system development, implementation, and testing. It also focuses on optimizing processes and enabling new digital capabilities within financial services.

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
• Analyze, prioritize, and document business, functional, and system requirements to defined standards
• Translate business needs into BRDs, functional specifications, user stories, and use cases
• Develop process flows and ensure clear communication of system requirements
• Design high-level solutions aligned with enterprise architecture and business objectives
• Identify system integrations, enhancements, and support technical implementation with architects and developers
• Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
• Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
• Analyze and optimize business processes, identifying automation and efficiency opportunities
• Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives

• Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
• Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
• At least 2 years’ experience in systems analysis and requirements management.
• Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
• Experience in financial services, fintech, or telecommunications environments will be an added advantage.
• Certification in Business Analysis (CBAP, IIBA) or equivalent.
• Familiarity with Agile frameworks such as Scrum or SAFe

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.