APAC: IT Support Technician On- Call basis

JOB TITLE: IT support Technician on an On-Call basis

LOCATION: Yerevan, Armenia

JOB DESCRIPTION:

Job Description:
We are seeking a reliable and customer-focused IT Support Technician to provide on-call technical support to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues in a timely and efficient manner. You will respond to incidents via phone, email, or ticketing systems, ensuring minimal disruption to business operations.

Key Responsibilities:

Break-fix support and maintenance of deployed equipment

Deskside support for end-user devices (desktops, laptops, mobile devices, displays, printers, etc.)

Comprehensive hands-and-feet support for infrastructure devices, printers, monitors, and scanners, including installation, relocation, and onsite setup. Install, Move, Add, Change, and Disposal (IMACD) activities, Apple/Mac support

Coordination and participation in asset reconciliation and lifecycle management activities

Requirements: 

• Solid understanding of IT systems
• Strong troubleshooting and problem-solving skills
• Ability to work independently under pressure
• Excellent communication skills
• Proactive and solution-oriented mindset
• Flexibility to respond outside standard working hours (on-call availability)