Description
Community Manager
Reports to: Regional Vice President/Regional Manager
Supervises: Assistant Community Manager, Bookkeeper, Leasing Manager, Leasing Consultants, Maintenance Supervisor, Maintenance Technicians, Groundskeeper, Housekeeper, Make-Ready Technicians, and Painters.)
Exempt (ineligible for overtime)
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Becoming a Bainbridge Community Manager offers an exciting and rewarding opportunity for those passionate about driving sales and enhancing customer experiences. Your role will involve collaborating with an on-site team to maximize Net Operating Income through sales, marketing, strong leadership, and revenue enhancement initiatives.
You’ll stay informed about market trends, demographics, and competitors as you implement best-in-class strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering an exceptional customer experience.
Enthusiasm, leadership, and managerial skills are crucial for inspiring, supervising, and training your team. You’ll stay informed about market trends, demographics, and competitors as you implement strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering exceptional customer experiences.
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Qualifications
Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills, and abilities you need are outlined below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job’s essential functions.
Responsibilities
- Maintain an excellent customer service relationship with residents, vendors, co-workers, and the community.
- Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs.
- Establish and implement leasing goals while managing an effective lease expiration program
- Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments
- Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
- Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to the owner’s needs, goals, and objectives
- Maximize rental income while minimizing expenses through effective planning and control
- Effectively monitor all income, including delinquencies
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
- Evaluate and recommend changes in rent/pricing strategies and ensure websites and printed material are accurate and updated
- Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise reports to substantiate the analysis
- Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
- Implement programs for resident retention and service request follow-ups
- Introduce and monitor effective lease renewal programs.
- Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledge
- Direct efforts to implement sales and marketing plans that effectively maximize rental income and result in high occupancy
- Ensure that an adequate number of units are market-ready
- Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
- Communicate effectively with owners, residents, vendors, and co-workers
- Provide training and motivation for leasing teams and ensure group training sessions are conducted as needed.
- Create staffing schedules and ensure they are consistent with community needs
- Assist and ensure all customer complaints are handled promptly and appropriately
- Adhere to established company standards for screening applicants for residency
- Adhere to Standard Operating Procedures
- Participate in planned resident activities
- Other tasks or duties assigned by the supervisor
Requirements
Education
- A High School education or equivalent is required; a college degree is a plus but not a requirement
- Ability to read and write English fluently
- Accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience
At least two years’ experience in residential property management or a related field is required
Attendance/Travel
Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently, as well as overtime, if necessary, when requested
Ability to serve on-call, as scheduled, or as necessary
Ability to travel to attend various company gatherings, either in the general vicinity or your home, property, or in another state
Licenses/Equipment
A valid driver’s license and current automobile insurance are required; the position requires your own vehicle to fulfill all the job’s functions
Skills
Skills include an excellent ability to manage and motivate others, and effective communication with residents, prospects, co-workers, and vendors. Other essential skills include, but are not limited to:
- Excellent communication skills
- Strong administrative and organizational skills
- Strong time management skills and the ability to prioritize wisely
- Strong customer service orientation
- Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
- Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
- Ability to close a sale
Computer Skills
- Basic computer and Internet knowledge
- Intermediate knowledge of MS Word and Excel; proficiency with Outlook
- Ability to operate and understand personal computer functions and company-utilized software packages
Learning and Development
- Commitment to ongoing professional development and career growth
Career Apparel
- Must wear career apparel based on defined company standards
The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
