MidFull TimeEN
As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.
The Role:
Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..
Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.
You would be great fit if you have:
Excellent communication skills and a customer-centric mindset.
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
Have proficiency in German as your primary language and are fluent in English.
The Benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.
Who we are?
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
The hiring process:
Introduction Call, first chat with Charlotte, Talent Acquisition (30')
Interview with Jessica, our future manager (30min)
Please provide your CV in English.
We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.
If you require accommodations during the application or interview process, please inform us.
¡Nos vemos! 👋🏼
