Business Systems Integration Specialist

Fenner Dunlop is looking for a motivated and customer-focused Business Systems Integration Specialist to join our Corporate IT team in Pittsburgh, Pennsylvania. Reporting to the IT Director, this role is responsible for designing, integrating, and optimizing business systems to improve efficiency, data accuracy, and overall operational performance across the organization. The ideal candidate is a technically strong problem solver who can translate business needs into scalable solutions, collaborate effectively across functions, and proactively support system reliability, continuous improvement, and user experience.

Fenner Dunlop, a Michelin Group company, designs and manufactures the widest range of bulk material handling conveyor belts in the world. We strive to be the premier provider of the safest and most reliable conveyor belting and services to a variety of heavy industrial markets such as coal mining, hard rock mining, sand, gravel, wood handling, power generation, pulp and paper. Fenner Dunlop provides North American made belting, manufactured at our facilities located throughout the United States and Canada. For over 150 years, Fenner Dunlop has researched, designed, developed, manufactured, and tested its conveyor belting products, supporting nearly any type of conveyor application, and providing the right solutions to protect conveyor system investments in the harshest conveying environments.

What You’ll Do

Process Optimization & Productivity
• Analyze business system workflows and data processes to identify opportunities to improve efficiency, reduce manual effort, and enhance data accuracy.
• Design, build, and optimize system integrations from concept through deployment, validation, and ongoing support.
• Streamline cross-platform data flow between ERP, CRM, QMS, and other enterprise systems to improve operational performance.
• Develop and implement best practices, standards, and scalable solutions to enhance system performance and reliability.

Quality & Continuous Improvement
• Monitor integration performance and data accuracy; investigate and resolve system errors, data discrepancies, and synchronization issues.
• Conduct root cause analysis (RCA) on integration failures and implement sustainable corrective actions.
• Partner with IT, Quality, Finance, and Operations teams to improve data integrity and system reliability.
• Ensure integrations and system processes align with internal standards, quality requirements, and regulatory expectations.

Technical Support & Production Assistance
• Provide technical troubleshooting and support for system integrations, applications, and automation tools.
• Support end users and business teams by resolving system issues and improving usability.
• Monitor integrations in real time to identify risks, failures, or performance concerns and take corrective action.
• Assist in training users on system capabilities, enhancements, and new processes.

Systems Integration & Application Development Specialist
• Serve as the subject matter expert for system integrations across ERP, CRM, QMS, and enterprise platforms.
• Design, develop, and maintain API-based integrations (REST or similar technologies) to enable secure and reliable data exchange.
• Develop custom applications, scripts, and automations to support business needs and reduce manual processes.

• Leverage low-code/no-code tools and integration platforms (iPaaS or middleware) to accelerate solution delivery.
• Maintain detailed integration documentation, including data mappings, workflows, and system dependencies.

Project & KPI Support
• Participate in cross-functional projects focused on system improvements, automation, and digital transformation initiatives.
• Track and support key system performance metrics, including uptime, data accuracy, and integration reliability.
• Contribute to continuous improvement efforts using structured problem-solving and process improvement methodologies.

Data Management & Documentation
• Maintain accurate and up-to-date documentation for integrations, applications, and system workflows.
• Ensure data integrity through proper mapping, validation, and monitoring processes.
• Support audits and internal reviews by ensuring documentation is complete, accurate, and accessible.

Cross-Functional & Operational Support
• Partner with Finance, Operations, Quality, Sales, and IT teams to understand business needs and deliver technical solutions.
• Translate business requirements into scalable integrations and automation solutions.
• Support ongoing system enhancements to align with evolving business and operational needs.

Additional Responsibilities

• Travel up to 15% domestically and internationally, as required.
• Maintain a flexible work schedule as needed to support project deadlines or system needs.
• Exhibit professional behavior at all times, particularly when representing the company on customer or distributor sites.
• Adhere to and promote company safety policies and procedures to support a strong internal safety culture.
• Possess a valid driver’s license and passport.
• Perform additional duties as assigned by management.

What You’ll Need

• Bachelor’s degree in Information Systems, Computer Science, Business Information Technology, or a related field.
• Minimum of three years of experience supporting, integrating, or administering enterprise business systems (e.g., ERP, CRM, QMS, HRIS, or similar platforms).
• Exceptional verbal and written communication skills, with the ability to explain technical information to non-technical users.
• Strong interpersonal skills and the ability to work effectively with individuals at all levels of the organization.
• Demonstrated experience designing, building, and maintaining system-to-system integrations, including REST APIs or similar integration methods.
• Hands-on experience with data mapping, transformation, and validation across multiple systems to ensure accuracy and consistency..
• Experience developing automations, scripts, or applications to streamline business processes and improve efficiency.
• Proven ability to troubleshoot integration issues, resolve data discrepancies, and address system performance concerns across platforms.
• Experience partnering with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Strong documentation skills, including the ability to clearly document integrations, data flows, and business processes.

What We Offer

At Fenner Dunlop, a Michelin Group company, we care about work/life balance as well as the health and financial wellbeing of our employees and their families. So, whether you’re considering family planning, trying to decide how to best care for your family, or want to make a difference through volunteerism, you’re sure to find Fenner Dunlop’s competitive and comprehensive employee-focused benefits package helpful.

• Medical, Dental, Vision, and Life Insurance
• Medical Travel Reimbursement for critical healthcare travel
• Company Paid Life Insurance
• Volunteer, Caregiver, and Bereavement Leave
• Education Reimbursement
• Family Planning Reimbursement
• Competitive Paid Time Off & Company Holidays
• Retirement Savings Plan with a dollar-for-dollar match up to 6% of your salary
• Extensive Paid Parental Leave in the event of a birth or adoption
• Opportunities to purchase Michelin Stock at a discounted rate
• Michelin Tire Rebates
• Employee Assistance Program that provides health, financial, and legal counseling among other resources

Interested in more details on our comprehensive employee benefits package? Just ask!