Project Manager - Operations

 Who we Are 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

 

Position Summary

Reporting to the Field Operations Senior Manager, the Project Manager is responsible for overseeing national project workflows and ensuring consistent execution across work‑in‑progress (WIP) and operational initiatives. This role provides organizational structure by distributing responsibilities across the team. The Project Manager will supervise PPLs, manage onboarding processes, support Field Operations, and maintain visibility into project timelines, risks, and deliverables. 

This Hybrid role is based in our Naperville, IL office.  Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. 

 

Responsibilities include, but are not limited to:

•  Lead and own all project management initiatives previously managed by the Project Coordinator role, ensuring continuity and scalability.
• Maintain comprehensive oversight of all work‑in‑progress (WIP) projects across field operations nationwide.
• Track, manage, and communicate project timelines, deadlines, handoffs, deliverables, and dependencies for the Field Operations organization.
• Serve as the primary communication hub for field teams, providing clear visibility into project progress, priorities, blockers, and risk areas.
• Partner with cross‑functional stakeholders to ensure responsibilities are clearly defined, appropriately distributed, and aligned with operational goals.
• Oversee power performance lead responsibilities related to WIP tracking, project coordination, and progress reporting.
• Train, mentor, and develop provider performance leads to maximize role effectiveness and operational efficiency.
• Ensure timely and accurate reporting that enables field teams to anticipate upcoming work and dependencies.
• Identify process gaps and inefficiencies; recommend and implement process improvements to enhance execution and scalability.
• Maintain balanced workloads across the team to support sustainable growth and avoid operational bottlenecks.
• Ensure project ownership, reporting lines, and escalation paths are clearly defined to improve organizational clarity.
• Develop, implement, and refine standard operating procedures (SOPs) to ensure consistent project execution across Field Operations.

We’re Excited if This is You   

Experience and Qualifications of the Role 

• Demonstrated experience in project management or operations leadership.
• 3+ years of people leadership experience.
• Strong organizational and multitasking capabilities.
• Excellent communication and cross‑team collaboration skills.
• Proficiency in tracking project timelines, risks, and deliverables.
• Strong presentation skills.
• Experience working with or supporting teams and sub-contractor networks.
• Background in coordinating onboarding or training workflows.
• Baseline knowledge of trades (plumbing, HVAC, electrical, appliances).
• Effective communication skills, both verbal and written.
• Demonstrated ability to manage and prioritize tasks.
• Effective problem solving and analytical ability.
• Proven ability to manage multiple tasks and projects simultaneously, balancing priorities, and meeting deadlines.
• Demonstrated experience building rapport and collaboration with colleagues, internal and external stakeholders, with demonstrated ability to contribute to team effort
• Adaptability and ability to respond to changing demands and priorities.
• Ability to exercise judgment and work independently, and handle sensitive data.
• Strong analytical thinking and problem-solving skills.
• Strong skills in building internal and external relationships.
• Effective verbal and written communication skills.
• Ability to influence across the organization to drive compliance activities.
• Focused attention to details and highly organized.
• Ability to multi-task many priorities simultaneously.
• Proficient with Microsoft Office software applications.

 

Education

• Bachelor’s degree preferred.

 

Certificates, Licenses, Registrations

• None

   

 

Computer Skills Needed to Perform this Job

• Microsoft Office Suite (Office, Word, Excel, PowerPoint, Team, Visio)

 

Additional Requirements 

• Travel 40-50% of the time or as the needs of the business dictate. 

 

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $93,840 - $140,670 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.   

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. 

 Join our SUPER Team and Enjoy Amazing Benefits!

•  Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

 

Competencies

Drives Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Customer focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Organizing: Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Peer relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.