Position Overview:
As a Mandarin Remote Agent within the IRIS division, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!
Responsibilities:
·Provide effective audio and video remote interpreting
·Answer inbound calls in a timely manner
·Perform basic troubleshooting for technical issues
·Provide superior customer service
·Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
·Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
·Complete assigned training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
·International opportunity
·Full fluency in both English and Mandarin
·Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)
·Preferred - professional interpreting experience
·Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)
·Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.
