Date Opened: Tuesday, April 28, 2026 12:00 AM

Close Date: Monday, May 18, 2026 12:00 AM

Department: Aviation Department

Function Apprentice/Internships

Salary: $25.00 - $25.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position exists to assist with the Charlotte Douglas International Airport, Landside Operations Employee Parking and Customer Service section in providing customer service resolutions and help with researching parking issues and discrepancies. The person in this role will also work on special projects and assist with the activation and deactivation of employee parking cards. This role requires strong interpersonal skills and problem-solving skills, with the ability to manage multiple assignments in a fast-paced environment. The work requires initiative, time management, proficiency in Microsoft Excel, database systems, and excellent communication. Work is evaluated based on customer feedback, observation, and work product. This is A paid opportunity, for students pursuing a degree, to earn relevant work experience within a chosen career. Works full time (40/hr week) and eligible for City benefits.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program.
• Assist in researching customer service issues for Employee Parking, Bus Operations, Parking and Online Booking. Enter and update information in the CLT Employee Parking Database.
• Assign, activate, track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags. Provides courteous and helpful service to internal and external customers in person, in writing and over the phone. 
• Completes special projects and performs directed research.
• Performs data entry, completes reports, and maintains records.
• Research, maintain, and distribute compiled data for various reports, records, and documents. Files, faxes, copies, and compiles documents. 
• Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
• Work on public areas to assist with wayfinding, crown control and answer customer questions other duties, as assigned.

SUPERVISOR RESPONSIBILITIES:

none

MINIMUM QUALIFICATIONS:

Current enrollment in an accredited college or university leading towards a bachelor's degree with major course work in a related field of study specific to the departmental and/or work assignment.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor or Master student at an accredited college or university.

Required Licenses or Certifications:

None

COMPENTENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

• Skills to provide first-rate customer service for internal and external customers.
• Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook.
• Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook.
• Skills to effectively and discreetly convey information.
• Skills to take initiative, investigate and solve problems.
• Skills to manage time well and keep work organized in an effective manner.
• Ability to handle increasingly complex / confidential / sensitive executive level duties.

• Ability to express ideas effectively, both orally as well as in writing.
• Ability to identify and analyze problems and identify possible solutions in support of established goals.
• Ability to identify and effectively respond to issues, concerns, and needs.
• Ability to work independently as well as a team member with diverse workgroups.
• Ability to maintain effective working relationships with co-workers, other City departments, and the public, representing the Airport in a positive manner.

WORKING CONDITIONS AND PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA and Other Requirements

Positions in this class typically require sitting, standing, and walking.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions
• Comprehend written information in work related documents
• Ability to hear, understand and distinguish speech

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time.  This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.