Sales & Broker Manager

Description

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. 

Why you’ll love working at Mindspace? 

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long-term career opportunities globally. 

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.  

About the position

This full-time position is based in London and requires traveling to various Mindspace sites and reporting to the General Manager of London. You will be responsible for expanding and deepening our relationships with existing clients, as well as successfully converting new leads. Owning all aspects of the pre-sales and sales of our spaces, as well as customer success, retention, and upsell, you’ll play a key role in our sales efforts through the qualification of leads and deal-closing.

Responsibilities

Pre-sale and Sales

• Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
• Understand customer needs, ensuring that the provided solution matches their expectations across all areas - functional, service, timeline, budget, quality, etc.
• Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
• Follow up with the customer, maintaining a consistent, open channel 
• Work closely with the Community Manager to achieve smooth onboarding
• Owning and developing broker relationships across London
• Driving revenue through broker-led opportunities and channel partnerships
• Regular engagement with brokers (meetings, tours, events, relationship building)
• Proactively unlocking new broker and channel partner relationships
• Positioning Mindspace as a top-of-mind option across the broker network
• Using the broker channel as a key source of lead generation

Customer Success - Retention and Upsell 

• Analyze and optimize sales targets (Office+AR) for each SMB customer
• Identify new customer needs and challenges as they arise, and forecast future expansion
• Make sure any payment issues are taken care of on a monthly basis
• Execute the SMB retention plan
• Support the Customer Experience team in terms of member support and service

Requirements

Requirements

• Experience in B2B sales
• Excellent team player
• Extensive experience working with various companies and stakeholders
• Strong oral and written communication skills, both in English
• A ‘can do’ approach!

Critical competencies for success:

• Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
• Strong decision making: you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan
• You must be a thorough, self-aware worker who’s able to recognize mistakes, and take the necessary steps to fix them
• Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
• Problem solving – you are a highly resourceful thinker who is quick on their feet and a fast learner
• Ability to gain the trust and confidence of a wide range/type of customers 
• Ability to work independently based on targets and goals, and raise any flags on time
• Ability to adjust quickly to a fast-paced, changing environment
• Ability to plan ahead with a clear focus on execution 

Please submit your application in English.