Company Description
We’re Hiring: Toll Collector
📍 Location: Plymouth, Devon
💰 Pay: £12.60
📅 Hours: Minimum of 24 hours per week, variable shifts including day, night and weekend work
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: Site Based
See a Different World. Where potential is seen and progress is nurtured.
As a Toll Collector, you will take an active role in managing the receipt and recording of all cash, non‑cash, credit, and debit transactions taking place at the toll lanes. In this Toll Collector position, you will contribute to an excellent customer experience by ensuring that toll traffic moves through the lane in an effective, timely, and courteous manner. As a dedicated Toll Collector, you will also support the company values of We Care, We Make it Happen, and We Work Safely and Sustainably.
For the role Essential Requirements are:
- The right to work in the UK
- A 5‑year checkable employment history, including periods of study, unemployment, or self‑employment
- Minimum of secondary school education
- Strong IT skills and excellent communication skills
- A natural ability to deliver outstanding customer service, supported by at least 2 years’ experience in a customer‑facing role
- A commitment to the company’s core values: Integrity, Vigilance, and Helpfulness
Job Description
Responsibilities
You’ll play a vital part in keeping people, property, and information safe. That includes:
Role Responsibilities
- Operate lane equipment and manage toll booths smoothly and professionally
- Classify vehicles correctly and process toll payments accurately
- Record and handle cash, prepare deposits, and ensure secure handovers
- Communicate clearly and courteously with drivers, resolving enquiries or escalating when required
- Follow safety and operational procedures to protect yourself and others
- Liaise with the Bridge Control Room and follow instructions promptly
- Report incidents, irregularities, or equipment faults as necessary
- Maintain booth supplies and ensure all equipment is in good working order
- Write clear reports and interpret information effectively
- Uphold high standards of appearance and professionalism at all times
- Welcome and assist staff, visitors, and contractors
- Conduct regular safety and security patrols
- Ensure compliance with regulations, policies, and procedures
- Support emergency protocols, including evacuations and searches
- Remain vigilant, report incidents, and help prevent disruption
- Maintain accurate records of all activities, transactions, and shift handovers
- Maintain excellent customer and cashier duties with precision and professionalism.
- Provide a high quality of customer service at all times, acting as an ambassador for the company.
- Clearly indicate and collect toll payments according to the Toll Schedule.
- Verify vehicle classifications, process receipts, accurate time records for shift handover.
- Protect the integrity of all cash and non-cash payments and complete transactions in a timely manner.
- Ensure credit card procedures are understood and adhered to.
- Complete shift readings and end-of-shift paperwork, ensuring reconciliation of all documents and receipts.
- Maintain accurate cashier paperwork and undertake data cross-check validations.
- Perform housekeeping and routine maintenance in toll lanes and booths.
- Undertake isolation procedures and report unusual occurrences or system failures.
- Maintain equipment and supplies in booth and assist in emergencies as required.
- Maintain required records and any required information for various sources.
- Report to Supervisor any significant issues which may potentially impact tolling operations.
- Follow instructions that ensure the safety and security of all within the tolling environment.
- Complete all required training and adhere to company policies, procedures and standards.
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
Qualifications
What we’re looking for:
We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:
- The right to work in the UK
- A 5‑year checkable employment history, including study, unemployment, or self‑employment
- Minimum of secondary school education
- Strong IT skills and excellent communication skills
- A natural ability to deliver outstanding customer service, supported by at least 2 years’ experience in a customer‑facing role
- A commitment to the company’s core values: Integrity, Vigilance, and Helpfulness
- A valid driving licence or the ability to travel
- A professional, polite, and helpful manner
- The ability to work under pressure and maintain confidentiality
- Commitment to personal and professional development
- High attention to detail and consistently high standards
- Ability to comply with cash‑handling procedures
- Ability to work accurately and remain focused in secure tolling environments
- Confidence in managing cash and card transactions
- Ability to pass a Criminal Records check and full vetting, including Police, Motor Vehicle, and Company checks
- Experience in a high‑volume customer service environment
Additional Information
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
See a different world.
