NZ$74,325 – NZ$74,325EntryFull Time
Help us to protect resources and achieve resolution for customers
A rewarding role offering variety, challenge, and pathways for growth
Petone based with hybrid working
This is a full-time position of 40 hours per week.
The remuneration for this role is from $74,325 (including KiwiSaver) depending on skills and experience.
The opportunity
You’ll play a key role in our resolutions team, ensuring a fair outcome is provided to our customers while minimising the impact to the organisation and our client councils.
Working across both the incident coordination and complaint resolution functions, you’ll:
investigate and resolve escalated customer complaints,
support and advise Council stakeholders, and
support communication to key stakeholders around outages, incidents and planned works.
About you
To be successful in this role you will bring:
Outstanding customer service and communication skills to effectively respond to customers in a range of situations with empathy
Disputes resolution or incident management experience (strongly preferred)
Computer literacy - particularly with the Microsoft Office Suite and ideally having worked with incident management systems/processes
Highly developed listening, verbal, and written communication skills
Excellent time management, accuracy and attention to detail to work to deliver in an SLA driven environment
You will have the ability to work on-call afterhours 1 week per month as part of our rostered team coverage.
You’ll have the opportunity to grow your skills in a high energy, fun and supportive team who are just as passionate about supporting each other as we are our customers. We also work to business hours rostered between 7am-5pm weekdays – so there is the bonus of no weekend or evening work outside of the on-call roster.
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include:
Flexible working arrangements including up to 2 days working from home
Comprehensive wellbeing programme, including one paid wellbeing day annually
Formal and informal professional development opportunities
5 weeks annual leave accrual will be available following 2 years of continual service
For a full list of our employee benefits click here.
About us
Wellington Water Ltd is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We’re a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities. From 1 July 2026, a new chapter in water services begins. Tiaki Wai will take over responsibility for providing Three Waters Services to approximately 433,000 residents across the Wellington metro regions.
Tiaki Wai will own the water assets it operates giving it greater independence to manage and improve water services for current and future communities, Wellington Water employees will transition into this new council-owned entity.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing water services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.
Applications close: Wednesday, 6 May 2026.
How to apply
To view a copy of the position description: click here
To apply for the role, click on the ”apply” button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: JoinUs@wellingtonwater.co.nz
Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
