ICT Intern

Background
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.   UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNDP Zimbabwe serves as a key partner to Government and stakeholders in implementing Global Fund–supported programmes focused on HIV, Tuberculosis, Malaria and health system strengthening. The Global Fund Unit is responsible for programme coordination, grant management, monitoring, reporting and operational support to ensure effective and accountable use of Global Fund resources.

The purpose of this internship is to provide a graduate level student or recent graduate with practical learning experience within the Global Fund Unit, enhancing academic knowledge through exposure to programme support, coordination, data management and administrative processes related to health programming.

The internship is designed to support learning, skills development and professional growth while contributing to the effective functioning of the Global Fund Unit under close supervision.
 

Duties and Responsibilities

The intern will assist in the following duties and responsibilities:

Support implementation of ICT management systems and strategies.

• Assist in supporting compliance with corporate information management and technology standards, guidelines and procedures applicable to the Country Office technology environment.
• Support the organization and structuring of SharePoint and other digital repositories, including standardizing folder structures, document naming conventions and version control in line with corporate information management practices.
• Assist in the clean-up, migration and archiving of documentation, including support to grant close-out processes (e.g. C19RM) and preparation for subsequent programme cycles.
• Support the development, updating and maintenance of Excel-based and SharePoint-based tracking tools for routine operational monitoring (e.g. ICT assets, service requests, and other programme support activities), including improving existing trackers for accuracy, usability and consistency. 
• Provide ICT support during key meetings and events, including assistance with audio‑visual and video‑conferencing arrangements for hybrid meetings.
• Support ICT helpdesk functions, responding to basic user queries and routing more complex issues to relevant ICT staff.
• Assist with routine technical tasks, including replacement of basic hardware components (e.g. disks, memory, network cables and power accessories) and support minor repairs in accordance with established procedures.

Support network administration.    

• Assist with basic cloud‑based backup and restoration activities for local drives, following established procedures.
• Support ICT colleagues in virus detection, removal and prevention activities, including routine scanning and reporting issues.
• Respond to user queries and requests related to network access, escalating technical issues to senior staff where required.
• Assist in maintaining an up‑to‑date inventory of ICT hardware, software, supplies and spare parts.
• Support the development, updating and maintenance of Excel-based and SharePoint-based tracking tools for routine operational monitoring (e.g. ICT assets, service requests, and other programme support activities), including improving existing trackers for accuracy, usability and consistency.

Other

• Support other/ad hoc activities as seen relevant and needed.
• Participate and assist in the organization of training for the CO staff on ICT issues. 
• Provide contributions to knowledge networks and communities of practice.
• Support the use of Microsoft 365 tools (e.g. SharePoint) to improve efficiency in document management and routine processes.

Competencies

• Interest and motivation in working in an international organization.
•  Good analytical skills in gathering and consolidating data and research for practical implementation.
• Outgoing and initiative-taking person with a goal-oriented mind-set.
• Communicate effectively when working in teams and independently.
• Good in organizing and structuring various tasks and responsibilities. 
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Responds positively to feedback and differing points of view.
• Consistently approaches work with energy and a positive, constructive attitude.

  Required Skills and Experience   
  Education:

Candidates must meet one of the following educational requirements:

• currently in the final year of a Bachelor’s degree; or
• currently enrolled in a Master’s degree; or
• have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.

Field of study: Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration.

Experience:

• Knowledge and a proficient user of Microsoft Office productivity tools;
• Relevant knowledge network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
• Familiarity with Office 365 tools (SharePoint, Teams) is an asset.
• Basic data handling and reporting skills are desirable.
   

Language skills:

• Fluency in English (written and spoken) is required.

Internship Conditions

 Applicants should become familiar with the internship conditions prior to signing an internship agreement. For information visit www.undp.org/internships/

Financial aspects, expenses and medical benefits

• UNDP will not pay for the internship but may provide a monthly stipend in accordance with the provisions of the UNDP Internship policy;
• UNDP accepts no responsibility for the medical insurance for the intern or for any costs arising from accidents and/or illness during the internship period. Interns, whether engaged in-person or remotely, are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide self-certification of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• UNDP is not responsible for any claims by an intern or third party in the case of loss or damage to property or death or personal injury as a result of actions or omissions on the part of the intern during the internship period.

Working conditions:

• When completing an in-person internship in a UNDP Office, interns must be provided with the workspace and equipment necessary to accomplish the activities related to the internship.  
• When completing a remote internship, interns will be responsible for providing their own equipment, internet and communication access and work space.

Subsequent Employment

There is no expectation of employment with UNDP following an internship.  Interns cannot apply for, or be appointed to, any position during the period of their internship.

Important note:

• Interns are considered as gratis personnel. They are not staff members.
• Interns may not be sought or accepted as substitutes for staff to be recruited against authorized posts.
• Interns may not represent UNDP in any official capacity.

Application

Please provide the following documents to be considered:

• CV
• Motivational letter

Ten shortlisted candidates will be invited to an interview.

In case an applicant is successfully selected, s/he will be requested to provide electronic versions of:

• Letter from his/her university confirming current enrolment and graduation date.
• Letter of recommendation from a professor.
• Copy of his/her most recent school transcript.
• Copy of passport.
• Completed UNDP internship application form.
• Signed UNDP Internship Agreement.
• Medical Certificate of Good Health.
• Proof of medical insurance.

Kindly note the above documentation is required within one week after selection.

Disclaimer
Important information for US Permanent Residents ('Green Card' holders)    Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.   Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.   Non-discrimination   UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.     UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.    Scam warning
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