About Us: Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.
We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.
If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical and apply today!
For prompt communication, we encourage applicants to opt into texting during the application process.
Position Overview and Key Responsibilities:
Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process — from initial intake to approval of equipment. The PCR ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service. Success in this role is measured by timely follow-ups, accurate documentation, and strong communication that enhances patient satisfaction and process efficiency.
Responsibilities:
Intake Management
- Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment.
- Establish themselves as the main point of contact.
- Verify insurance coverage; if unable to complete verification, contact Business Support or submit the claim for business support to verify.
- Explain the process and get the patient to commit to the process.
- Ensure intake is completed within 5 business days
- If the patient is unreachable after 5 days, escalate to the Manager or Sales Representative for potential order cancellation.
- If ongoing contact attempts (“phone tag”) occur, document each attempt rather than canceling the order.
Scheduling Coordination
- Coordinate and schedule all necessary patient evaluations, including:
- Face-to-Face (F2F) physician evaluation
- Physical or Occupational Therapy (PT/OT) evaluation
- Assistive Technology Professional (ATP) evaluation (for complex orders)
- Schedule each step within 3 business days to keep the process moving efficiently.
- Ensure scheduling process is completed with 20 days.
- If scheduling exceeds 20 working days, PCRs must involve a manager for next steps.
- Collaborate with Sales Representatives and ATPs to resolve scheduling delays and ensure continuity of patient care.
Documentation and Paperwork Support
- Support Sales Representatives by assisting with documentation as needed, including attaching, faxing, or assisting sales team with paperwork process.
- Following up with physician offices to ensure all forms are completed and received (role to be agreed upon with Sales Rep and Sales Manager)
- Ensuring final documentation is faxed to doctor timely.
Ongoing Patient Communication
- Maintain consistent communication with patients throughout the process to ensure they are informed of their status and next steps.
- Provide updates to patients at least every 5 business days, or more frequently if significant changes occur.
Requirements:
- Bachelor's degree required
- Minimum 2 - years of administrative support experience
- Intermediate computer skills
- Exceptional interpersonal skills with ability to develop relationships
- Ability to maintain confidentiality
- Excellent verbal and written communication skills
- Ability to work independently, be detail oriented, and organized
Perks and Benefits:
- Comprehensive benefits package (health, dental, vision, 401k, etc.)
- Mentorship Onboarding Program
- Employee Recognition Program
- Leadership Development Program
- Continuing education opportunities
- Network of support (financial, health, and well-being)
- Employee Referral Program
We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means.
