Education & Knowledge Management Specialist
We aim to support our customers in the best possible way in mastering the challenges of digitalization. To achieve this sustainably with our growing team, we rely on strong knowledge management and modern education approaches that make knowledge available in a structured, accessible, and target-group-oriented way.
In your role, you will actively shape the setup, further development, and use of our knowledge and learning landscape – organizationally, conceptually, and from a tooling perspective.
What makes your job exciting:
- Meaningful design work: You actively develop our knowledge management and education formats and contribute to making knowledge sustainably available within the organization.
- Variety: You work at the interface of knowledge management, learning/enablement, internal collaboration, and digital tools.
- High impact: You help to systematically capture knowledge from projects, customer work, and internal processes and make it usable for different target groups.
- Collaboration on equal footing: You work closely with consulting, development, customer care, sales, and other departments.
- Modern environment: You contribute ideas on how content, structures, and formats can be designed in a modern, intuitive, and scalable way.
Your Talents:
- You have a completed degree in business administration, business informatics, education, communication studies, media studies, or a comparable qualification.
- You have initial to several years of practical experience in knowledge management, learning/enablement, content management, or digital knowledge platforms.
- You are passionate about digitalization, innovative tools, and modern forms of knowledge transfer.
- You have a good understanding of processes in a technology-driven or consulting-oriented environment.
- Confident use of MS Office is second nature to you.
- Ideally, you already have experience working with knowledge management tools, wikis, learning platforms, or collaboration tools.
- You work in a structured, independent, and solution-oriented manner.
- You have strong communication skills and can collaborate confidently with a wide range of stakeholders.
- You have a good sense for presenting complex content in a clear, user-friendly way.
Nice to have
- Experience with Confluence, SAP SuccessFactors, or comparable systems
- Knowledge of didactics, learning design, content editing, or instructional design
- Experience in building scalable knowledge structures and governance models
- Interest in the meaningful use of AI to support knowledge and learning processes
What awaits you:
- You collect, structure, and consolidate knowledge from various parts of the organization and transfer it into central knowledge and learning platforms.
- You design and maintain structures for sustainable knowledge management, such as page architectures, templates, taxonomies, and standards.
- You create, revise, and optimize education and enablement content, e.g. how-tos, guidelines, quick guides, FAQs, learning paths, and training materials.
- You work with central tools such as Confluence, SAP SuccessFactors, Articulate, or comparable platforms and ensure high content quality.
- You support departments in preparing knowledge in a clear, consistent, and target-group-oriented way.
- You contribute to the further development of learning and communication formats to strengthen the use of knowledge and learning content in everyday work.
- You identify optimization potential in the provision, maintenance, and reusability of knowledge.
- Optionally, you use modern AI-based tools to pre-structure, summarize, and create first drafts of content.
We look forward to receiving your online application!
