HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.
HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com
We are seeking a detail-oriented Salesforce Administrator with strong configuration expertise to join HMH’s Digital Transformation team. This role functions as a Configuration Specialist, responsible for the hands-on setup, support, and continuous improvement of a brand-new Salesforce organization. You will play a critical role in migrating legacy processes into a modern, scalable Salesforce ecosystem, focusing primarily on Sales Cloud to drive global sales efficiency. Working from India for our US-based headquarters, you will collaborate with architects and business analysts to build declarative solutions that minimize custom code. The ideal candidate is a "builder" at heart who enjoys technical problem-solving and is comfortable working in an agile environment that overlaps with US business hours.
Key Responsibilities:
- Core Configuration & Declarative Development
- Execute complex declarative builds, including Custom Objects, Page Layouts, Dynamic Forms, and Record Types, ensuring they align with HMH’s architectural standards.
- Build and maintain sophisticated automation using Salesforce Flow (Screen Flows, Record-Triggered Flows, and Scheduled Flows) to replace legacy manual processes.
- Configure sophisticated validation rules, formula fields, and assignment rules to maintain data integrity and automate lead/opportunity routing.
- Manage the end-to-end deployment process using Change Sets or DevOps tools to move configurations from Sandbox to Production.
Sales Cloud Support & Optimization
- Serve as the primary admin for Sales Cloud, managing the Lead-to-Order lifecycle, Opportunity management, and Forecasting tools.
- Configure and optimize Sales Productivity tools such as High Velocity Sales, Salesforce Maps, or Einstein Activity Capture.
- Collaborate with US stakeholders to refine Sales processes, identifying opportunities to simplify the user experience for sales representatives.
Org Health & Security Management
- Maintain a robust security model by managing Profiles, Permission Sets, Sharing Rules, and Public Groups.
- Conduct regular "org health" checks, identifying and retiring unused fields or redundant automations to keep the new org "lean."
- Assist in the setup and maintenance of Experience Cloud sites or Service Cloud features (Cases, Omnichannel) as the digital transformation project expands.
Data Quality & User Enablement
- Perform high-volume data migrations and cleanups using Data Loader or Import Wizard as part of the transition from legacy systems.
- Create and maintain custom Reports and Dashboards to provide US leadership with real-time visibility into transformation KPIs.
- Provide Tier 2 technical support for US users, documenting common issues and creating "Self-Service" training materials for the new platform.
Qualifications Required
- Experience: 3–5 years of Salesforce Administration experience, specifically in a "Configuration Specialist" or "Implementation" capacity.
- Platform Expertise: Proven track record of building complex solutions in Sales Cloud.
- Automation Skills: Advanced proficiency in Salesforce Flow; must be able to demonstrate experience moving processes from Workflow Rules/Process Builder to Flow.
- Certifications: Salesforce Certified Administrator is required.
- Communication: Fluent in English with the ability to lead technical requirement-gathering calls with US-based team members.
- Shift Availability: Ability to work a shift that provides at least 4 hours of overlap with US Eastern Standard Time (EST).
Preferred
- Multi-Cloud Experience: Hands-on experience configuring Service Cloud (Case Management, Knowledge) or Experience Cloud (Partner/Customer Portals).
- Certifications: Salesforce Certified Advanced Administrator or Platform App Builder.
- Transformation Experience: Prior experience working on a "Greenfield" implementation or a major Digital Transformation project.
- Tools: Familiarity with DevOps tools (e.g., Copado, Gearset, or Flosum) and Agile project management tools like JIRA.
The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.
We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.
