Shop Manager

St Margaret’s Hospice Care has a fantastic opportunity for a Shop Manager to join our team in Somerton.

You will join us on a permanent basis and in return, you will receive a salary of £20,685.60 per annum.

This is a 30‑hour per week, part‑time role, worked across two days. Flexibility is essential, as you will be expected to work additional hours from time to time to support shop cover, particularly during holidays, sickness, or busy periods.

By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.

What can you expect to be doing? 

As Shop Manager, you will play a key role in ensuring our store continues to be a welcoming, community‑focused shopping destination.

You will lead a blended team of staff and a committed group of volunteers, ensuring everyone feels valued, supported, and part of the St Margaret’s family.

You will:

• Be responsible for the day‑to‑day running of a busy and well‑established store
• Lead, develop, and inspire a team of staff and volunteers
• Work as part of a team to drive sales and maximise profit to support our vital hospice services
• Create a positive shopping experience for our broad and loyal customer base
• Maintain and enhance the store’s performance, identity, and reputation within the local community
• Support the Area Manager with recruitment, training, and development of the team

This is a physically demanding role in a busy retail environment and will include lifting donated goods.

What will you bring?

You will:

• Have experience in a management role, ideally within the retail industry
• Demonstrate excellent communication skills and high standards of customer service
• Positively demonstrate how you manage, develop, and motivate a team of staff and volunteers
• Champion our values and bring commitment and enthusiasm to an established store environment

Our Benefits 

You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, we could be a perfect match.

Holiday entitlement

• 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 6% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

• Vitality & wellbeing health portal for non-emergency care
• Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
• Confidential and free 24-hour Employee Assistance
• Counselling and support
• Legal, financial, and medical information and advice 

And more…

• Life assurance cover – 2x salary
• Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits
• Blue Light Card – Discounts on retailers and restaurants saving up to 35%
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Debbie Trevett at Debbie.Trevett@st-margarets-hospice.org.uk

Unfortunately, we are not able to offer visa sponsorship at this time. 

For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.

We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if theres anything you want to talk about before you apply.

If you have all the information you need, just click apply. We cant wait to hear from you!

Closing date: 11th May 2026