Senior System Support Specialist I (Medical Imaging)

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

Role Overview

The Senior System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations.

Key Responsibilities

• Deliver expert technical support across radiology IT environments, diagnosing and resolving issues within RIS, PACS, VNA, and related systems to minimize downtime and protect continuity of patient care.
• Ensure seamless healthcare system integration by applying DICOM, HL7, and other interoperability standards, and by partnering with radiologists, technologists, and IT teams to optimize clinical workflows.
• Maintain data integrity and regulatory compliance by handling sensitive patient information in accordance with applicable privacy regulations, U.S. FDA medical device requirements, and ISO 13485 quality standards.
• Build and sustain a strong knowledge base by documenting all troubleshooting activities, resolutions, and case records accurately, and by developing and maintaining technical documentation that empowers customers toeffectively use and maintain Intelerad products.
• Support operational readiness and resilience by contributing to disaster recovery planning and backup strategies, participating in on-call rotations as required, and collaborating cross-functionally to resolve complex technical challenges

Qualifications

Qualifications & Experience

• Bachelor’s degree in computer engineering or a related field, or equivalent experience.
• 3+ years of experience in Healthcare IT, preferably in radiology systems support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication skills with the ability to interact with both technical and clinical personnel.
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred).
• Strong knowledge of PACS, RIS, VNA, and medical imaging workflows.
• Experience with DICOM, HL7, IHE, and other healthcare interoperability standards.
• Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
• Understanding of medical informatics architecture, including VMware and storage solutions.
• Working knowledge of Linux architecture.
• Experience with PostgreSQL.
• Understanding of cybersecurity best practices and HIPAA compliance.

Preferred Qualifications & Special Requirements

• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco).
• Red Hat Certified System Administrator (RHCSA) certification.
• Experience in scripting or automation for system administration (PowerShell, Bash, Python).
• Knowledge of cloud-based medical imaging solutions and telemedicine technologies.
• Fluency in multiple languages (French is a strong asset).

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online technical and/or personality assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment