Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is seeking highly-organized, motivated, technically-minded and hardworking Associate Platform Consultant to join the Yext Services team. The Associate Platform Consultant (APC) is a dynamic hybrid role that blends technical consulting, implementation expertise, and project management. In this position, you will lead the end-to-end delivery of Yext solutions for our enterprise clients, serving as their primary technical partner throughout the journey. APCs translate business needs into scalable configurations, collaborate with cross-functional teams, and ensure seamless implementation across the full Yext product suite.
What You'll Do
- Serve as the technical face of Yext for assigned clients – understanding business goals and recommending best-fit solutions across the Knowledge Graph, Pages, Search, Reviews, Analytics, and Connectors (all Yext products).
- Lead end-to-end solution delivery—define and execute plans to turn client business goals and requests into functioning Yext solutions. This includes: requirements gathering, documentation, scope definition, sprint planning, cross-team coordination, QA, deployment, and post-launch validation.
- Own hands-on platform configuration and implementation – set up the Yext platform to support Client solution, including entity/data modeling, configuration updates, connector setups, data ingestion, data/pages/search experience QA, schema optimization, and search experience tuning.
- Act as the Technical Project Manager for all workstreams—creating timelines, tracking dependencies, escalating risks, driving accountability, and ensuring alignment across Engineering, Product, Design, and client stakeholders.
- Run project execution using tools like Zendesk and JIRA – creating tickets, managing sprint cadence, reviewing deliverables, validating outcomes, and ensuring on-time delivery.
- Lead UAT cycles – prepare/ follow test cases, gather client feedback, iterate with internal teams, and ensure the final solution meets business success criteria.
- Manage both recurring clients and one-time implementations – planning capacity, identifying risks, sequencing work, and driving projects to completion with minimal oversight.
- Serve as a subject matter expert (SME)- on Yext’s platform capabilities, providing training, guidance, and best practices to clients and internal teams.
- Configure Yext using team best practices that accelerate a client’s digital performance related to search visibility and SEO trends, learning from senior teammates and developing ability to become a strategic expert over time
- Effectively escalate roadblocks with product, delivery process, or workflow gaps to manager to help drive continuity of servicing on assigned accounts..
- Deliver status updates, documentation, risk reports, and communication cadences to ensure clarity, alignment, and stakeholder confidence at all times.
What You'll Have
- 2–4 years of experience in technical implementation, consulting, program management, or software delivery roles
- Strong analytical and problem-solving skills
- Hands-on experience with data operations (Excel, CSVs, transformations)
- Strong written and verbal English communication skills.
- Demonstrated success in technical client-facing roles and stakeholder-management for software as a service companies
- Ability to manage multiple complex projects in fast-paced environments and demonstrated success working through ambiguous situations
- High ownership, attention to detail, and a bias toward execution
- Ability to thrive in a cross-functional team environment, with effective interpersonal skills
- Determination and perseverance when faced with challenges
- Interest in technology, APIs, digital experience platforms, and SEO
- B Tech or MBA preferred but not required
- SQL and relational database familiarity is a plus
Perks and Benefits
At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.
We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:
- Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
- Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
- Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
- Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
- World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.
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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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