Dental Treatment Coordinator, Referral Specialist

Job DetailsJob Location: Montour Oral Surgery - PA - Pittsburgh, PA 15205Position Type: Full TimeDescription Job Summary:  Treatment Coordinator/Referral Relationship Specialist The Treatment Coordinator’s role is integral to practice growth and success. The candidate will be responsible for coordinating patients' insurance benefits, constructing/presenting treatment plans as diagnosed by the Doctor, providing financial alternatives, and helping remove any other barriers to completing treatment. Additionally, this person will lead marketing efforts on a weekly basis to create and foster relationships with referring dentist practices, its team members, and patients to generate surgery referrals to our practice.   Duties and Responsibilities Verify patient benefits and coordinate benefits with expected treatment plans prior to appointments  Notify new patients of expected out of pocket amounts prior to treatment rendered  Construct and present treatment plans based off Doctors diagnosis  Provide financial alternatives and assist patients with 3rd party financing options  Coordinate any appointments needed in other offices prior to treatment  Follow up with online appointment requests as it relates to the lead-to-sales process via Salesforce Track case acceptance on a daily/weekly/monthly basis Follow up with all outstanding treatment opportunities on a daily/weekly/monthly basis    Foster and maintain relationships with all current and potential referral offices through networking, office visits, lunch and learns etc on a weekly basis  Partner with marketing and operations managers on periodic campaign initiatives  Assist with content creation for marketing platforms as requested  Use practice management and other pertinent software to accurately track referral sources on a monthly basis  Actively participate and lead in all marketing efforts made by the office to increase referral production and other lead sources Be the liaison between Frontline Affiliate office, referral doctors' practices, Marketing, and Operations leadership to communicate accurate and updated practice information, as well as patient information Maintain the offices Salesforce platform for all sales/referral dashboard tracking      Required Skills and Abilities Dental knowledge required Knowledge of dental insurance benefits required  Valid driver's license, auto insurance, and reliable transportation required Knowledge of medical insurance benefits helpful  Experience with Denticon practice management system helpful Prior experience working in Salesforce or comparable CRM helpful Confidence with presenting large/multistep/complex case treatment plans Excellent written and verbal communication skills Superior interpersonal and customer service skills Is motivated by personal/office growth  Problem/Solution mentality  Maintains excellent organizational skills Adaptable and open to learn Outgoing personality, not afraid to approach new people and unfamiliar environments to foster new relationships. Must be able to be told no without being discouraged. Must have flexibility to attend marketing events that occasionally occur during evenings or Mondays   Education and Experience Dental experience required Prior sales experience is a plus Highschool diploma required, higher education preferred Physical Requirements Ability to withstand prolonged periods of sitting at a desk, driving, using a phone, and working at a computer. Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas. Ability to lift to 25 pounds if necessary. Company Benefits Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.