Concrete Dispatch Coordinator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Concrete Dispatch Coordinator (Remote Batching)

Location: Central Office, Cardiff

Be at the heart of a cutting‑edge concrete operation

We are seeking a proactive and customer‑focused Concrete Dispatch Coordinator to join our centralised remote batching team in Cardiff. This is an exciting opportunity to work at the forefront of industry innovation, remotely operating a network of concrete batching plants using the latest technology while delivering outstanding customer service.

If you thrive in a fast‑paced, operational environment, enjoy managing multiple priorities, and take pride in delivering quality and service excellence, this role could be for you.

Purpose of the Role

Working closely with colleagues across the business, you will remotely operate multiple concrete batching plants from our Cardiff office. Using advanced CCTV and IT infrastructure, you will be responsible for producing concrete to the highest quality standards while ensuring customers receive a seamless, professional, and responsive service.

Key Responsibilities

Remote Batching & Operations

• Remotely batch and load concrete using state‑of‑the‑art Robotix CCTV and IT systems

• Oversee batching procedures in line with Procedures Manuals, Working Instructions and Technical Instructions

• Work closely with Plant Supervisors to support site operations and ensure sufficient material availability

• Understand the forward order book, forecasted sales volumes, and operational capacity to support business plans and budgets

Customer Service & Order Management

• Manage all incoming calls and emails professionally, taking full ownership of customer enquiries

• Accurately capture customer requirements and process orders efficiently

• Create, amend, and confirm customer orders for both account and cash sales

• Negotiate realistic delivery times based on production and vehicle availability

• Keep customers informed at every stage and provide tailored, personal service

Collaboration & Teamwork

• Build strong relationships with internal and external customers

• Support colleagues and contribute positively to team ethos

• Be multi‑skilled and develop knowledge across roles and business areas to provide cover when required

• Escalate customer issues appropriately when outside your authority or control

Compliance, Safety & Quality

• Ensure operations comply with Group and Regional procedures and fraud prevention policies

• Report any defects, incidents, or concerns relating to health & safety, environment, product quality, or service

• Maintain full compliance with health & safety, environmental, quality control, and fraud prevention policies

General

• Professionally liaise with internal and external stakeholders to maintain high service standards

• Carry out any other reasonable duties as requested by management

Education & Qualifications

• GCSE Grade 4 or above (or equivalent) in Maths and English

Why Join Us?

• Work in a modern, centralised control environment using innovative technology

• Be part of a collaborative and forward‑thinking team

• Play a key role in delivering high‑quality products and exceptional customer service

• Gain exposure to multiple sites and business functions from one central location

At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We’re proud to be recognised as an Employer of Choice, with accreditations including:

Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance

• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options

• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause

• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)

• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities 

If you’re organised, customer‑driven, and looking for a role that combines technology, operations, and people skills, we’d love to hear from you.