The Business Technical Services Analyst I will play a vital role in supporting our clients’ business processes and ensuring the technical success of their operations.
The role involves client requirement analysis, API testing, and cross-functional collaboration to deliver seamless service and resolve issues promptly while meeting both technical and business needs.
Main Resposibilities:
Client Relationship Management:
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Build and maintain long-term relationships with assigned clients.
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Act as the primary point of contact for clients.
Technical and Business Support:
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Understand client business processes and translate their requirements into technical specifications.
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Document client requirements and coordinate sign-offs for clarity and accuracy.
Governance and SLA Compliance:
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Monitor and ensure adherence to service-level agreements (SLAs).
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Identify and address revenue opportunities during client engagements.
Cross-Functional Collaboration:
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Work with service desks, compliance, and project teams to support smooth release management.
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Prevent disruptions in client operations by coordinating with relevant stakeholders.
Technical Support:
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Provide 24/7 first-line service desk support when required.
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Offer end-to-end technical assistance for assigned accounts.
Requirements
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Education: Bachelor’s Degree in IT or a related field (Master’s preferred).
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Experience: Minimum 1–2 years of relevant experience (3–4 years preferred).
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Technical Skills: Familiarity with financial services software and API tools like Postman.
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Knowledge of Oracle PL/SQL, C/C++, or VB.NET is advantageous.
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ITIL or PMP certification is a plus.
Benefits
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Solid, competitive salary.
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Work in multilingual, multinational and multicultural environment on international projects
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Medical care
