Company
Kora is the marketplace for everything payments. We offer a robust payment API for payment collections, disbursements, and conversions for businesses anywhere in Africa.
Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives. To achieve this mission, we need people like you.
We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.
We value positive energy and clear communication, and are committed to building an inclusive environment for people from every background.
About The Role
As an IT Support Engineer at Kora, you will be responsible for providing first- and second-level technical support to end-users, ensuring the smooth operation of IT systems, and maintaining high levels of user satisfaction. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting the organization’s IT infrastructure.
Requirements
Here are a couple of things you'll be doing:
- Provide day-to-day technical support for laptops, mobile devices, and peripherals
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Install, configure, and maintain operating systems, applications, and security tools
- Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems)
- Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning)
- Monitor and respond to helpdesk tickets, ensuring SLA adherence
- Maintain IT asset inventory and documentation
- Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support)
- Support cybersecurity practices (patching, antivirus, awareness, incident reporting)
- Provide user training and guidance on IT tools and best practices
- Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
- Completes setup and configuration of company laptops and desktops and t
- Other duties as assigned by the CISO.
Here's what we're looking for:
- Minimum of 1-3 years of experience in IT support
- Minimum of a Bachelor’s degree certificate
- Good communication skills
- Good interpersonal skills
- Positive attitude
- Ability to handle stress appropriately and interact well with others.
Key Skills:
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Customer-focused mindset with a commitment to service excellence
- Ability to prioritise tasks and manage time effectively
- Attention to detail and strong documentation skills
- Ability to work independently and as part of a team
Equal Opportunity Employer
Kora is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs. We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply.
Please feel free to inform us if you need any accommodations to facilitate your participation in the recruitment process. Any details you share will be used solely to ensure we can support and accommodate your needs appropriately.
If you require more information on our HR Data Privacy, please visit here.
Benefits
- Sponsored and tailored training
- Paid parental leave
- Paid time-off
- Flexible work style
- Low-interest loans
- Group Life Insurance
- Day off on your birthday 🎂 🎁 🎉
- Employee interest groups that provide supportive communities within Kora
- Great company culture and the opportunity to work with a highly collaborative team building something great!
Note: We recognise imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
