EntryFull TimeEN
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What you'll be doing
Our Sales Promoter is responsible for delivering outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets, in addition to stock replenishment, handling new launches, promotion of products and visual merchandising.
Key Responsibilities
Drive the business:
Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Achieve the sales target and focus on increasing sales by using advanced sales techniques
Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
When applicable, stay abreast of the brand’s different online (website, app and social media) offerings and activities and promote them with customers
Participate to the brand’s events when required inside or outside the store
Demonstrate a solid knowledge of brands and products
Stay tuned about the latest trends, products and competitors
Customer Centricity:
Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.
Use impactful storytelling with customers to maximize their experience through education and entertainment.
Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
Operational Excellence:
Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand’s VM guidelines
Monitor sales activities and generate a daily sales report
Handle new launches, promotion of products and visual merchandising
Focus on selling and up selling
Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
Demonstrate a moderate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)"
What you'll need to succeed
Minimum 2 years’ experience in the beauty industry
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
