Company Description
Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States.
Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.
Job Description
The WordPress Support Specialist is responsible for providing top-notch support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.
Responsibilities and Duties:
- Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
- Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
- Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
- Work closely with the development team to handle more complex issues or site enhancements.
- Participate in ongoing training to stay current with WordPress and Elementor developments.
- Provide excellent customer service, maintaining high customer satisfaction ratings.
Qualifications
- Proven experience as a WordPress Support Specialist or similar role.
- Strong knowledge of WordPress, including themes, plugins, and core updates.
- Proficient in HTML, CSS, JavaScript, and PHP.
- Experience with the Elementor platform.
- Exceptional problem-solving skills and attention to detail.
- Excellent written communication skills for customer support.
- Ability to work in a team and handle multiple tasks concurrently.
- Familiarity with SEO services and Google Ad services is a plus.
Additional Information
Learn more about us:
- Pronto company website: https://www.www.prontomarketing.com
- Culture and working at Pronto: https://www.prontomarketing.com/careers/
