QA SPECIALIST (100% Remote outside of Canada)

SalesCloser.ai currently has the position of QA Specialist available, and we’re excited to tell you about it!   OVERVIEW Salescloser.ai is looking for a QA Specialist to join our team on a full-time basis and ensure the quality and stability of our platform. This is a fully remote position, and the successful individual could be based anywhere in the world.   Our product is a multi-tenant B2B SaaS platform that includes dashboards, APIs, and AI-driven workflows (voice, chat, and automation). As a QA Specialist, you will play a key role in validating end-to-end functionality, identifying risks, and ensuring a high-quality user experience across all features.    This is a hands-on role that requires strong ownership, attention to detail, and the ability to work autonomously while collaborating closely with developers, product managers, and QA leadership. In collaboration with the Product Development Department, the QA Specialist is responsible for the success of Salescloser.ai.   RESPONSIBILITIES               • Own tickets end-to-end: from analysis to final validation • Perform static and dynamic testing across environments • Execute: Functional testing, Regression testing, Integration testing and Smoke/Sanity testing (especially in production) • Ensure user stories are fully validated before completion • Create and maintain test cases and test plans using TestRail
• Apply test design techniques such as equivalence partitioning, boundary value analysis, decision tables, and state transition testing
• Combine structured test execution with exploratory testing to identify edge cases, risks, and unexpected behaviours
• Create clear, structured, and actionable bug reports with defined severity, priority, and category
• Provide complete evidence for defects, including screenshots, recordings, logs, and data samples
• Ensure all bugs are reproducible, well‑documented, and easy for developers to troubleshoot
• Participate in bug triage and prioritization sessions
• Collaborate closely with developers to reproduce issues, validate fixes, and improve product quality
• Maintain transparent communication and provide accurate updates on progress, blockers, and risks
• Participate in daily standups, sprint planning, and retrospectives
• Perform API testing using Postman and Swagger
• Validate data using SQL and NoSQL databases, ensuring consistency across UI, API responses, and database records
• Test complex platform workflows, including dashboards, campaigns, agents, and integrations
• Validate end‑to‑end flows across multiple components
• Participate in post‑mortem analyses to identify root causes, testing gaps, and process improvements
• Recommend enhancements to QA processes, testing strategies, and SDLC practices • Other duties as assigned   QUALIFICATIONS • Basic knowledge of AWS Cloud (logs, environments, services) • Interest or experience in AI agents, conversational flows, and LLM‑based systems from a QA perspective • Willingness to learn and implement automation • Strong experience in manual testing (functional, regression, integration) • Solid experience in test case design, execution, and bug reporting • Experience participating in bug triage and prioritization • Experience with TestRail or similar test management tools
• Experience with API testing
• Knowledge of SQL and NoSQL databases
• Strong understanding of SDLC processes and QA methodologies • A degree or diploma that contributes to the organization is considered an asset • Strong communication skills with developers, Product Managers, and QA peers
• High level of ownership, accountability, and autonomy
• Proactive mindset with the ability to anticipate issues early
• Strong attention to detail and ability to analyze and question requirements
• Full transparency in reporting status, blockers, and progress
• Strong time management and prioritization skills
• Ability to work both independently and collaboratively within a diverse team
• Technical, analytical, results‑driven, and comfortable multitasking in a fast‑paced environment • Fluent in English (spoken and written). Knowledge of a second language is considered an asset   WORK ENVIRONMENT • Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software. • The individual must be prepared to work standard business hours in the Eastern Time Zone • Due to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks. • Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.   GREAT REASONS TO APPLY FOR THIS ROLE • Fully remote position allowing you to work from your home anywhere in the world! • Exciting and dynamic environment with a great leadership team  • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues  • A close-knit operation with amazing growth opportunities for your personal development • A high-growth SaaS technology company publicly traded on the TSX Venture Exchange • Corporate headquarters in beautiful Vancouver, British Columbia, Canada   ABOUT US SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. The platform enables businesses to automate and scale their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.   Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high-margin solution designed to redefine how companies engage with buyers and customers across a range of business interactions.   For more information, visit the SalesCloser website at: https://salescloser.ai.   APPLICATION PROCESS If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.   SalesCloser.ai is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation   We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.   Internal Applications close on Monday, April 27, 2026, at 4:00 pm Pacific Time