Engineering Manager

 At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
As an Engineering Manager in our Content & Creators team, you will lead and mentor a talented team of software engineers, fostering a culture of innovation, collaboration, and inclusivity. This role requires a blend of hands-on technical leadership and strategic vision to push the boundaries of what our platform can do.   You will collaborate closely with Product Managers, Product Designers, and other key stakeholders to define the product roadmap, set technical direction, and ensure your team delivers a high-quality, scalable engine that powers growth for our clients.  

Key Responsibilities:

• Lead, mentor, and support a high-performing team of software engineers. Empower them to grow their skills and careers through regular 1:1s, clear feedback and training.
• Foster an inclusive and collaborative team culture where everyone feels heard, can do their best work, and the best ideas thrive.
• Partner with your product and design colleagues to scope, prioritise, and manage the delivery of a roadmap of features, improvements, and bug fixes for our products, ensuring your team contributes effectively without becoming a bottleneck.
• Drive technical excellence within the team by guiding architectural decisions, championing best practices, and staying up-to-date on live site reliability efforts. You will act as an arbitrator for complex technical debates.
• Represent the team and its technology in technical and project meetings. Clearly communicate team progress, project status, and resource needs to upper management. Work closely with Product Managers to manage internal and external communications.
• Lead the charge in recruiting new talent to the team and ensure a successful onboarding experience for new hires.
• Champion modern engineering practices, including agile methodologies, CI/CD, and a focus on platform performance and monitoring.

Essential Criteria:

• Demonstrated experience in an engineering leadership role, with a track record of successfully managing projects and formally mentoring engineers.
• A genuine passion for helping people develop in their careers.
• A deep commitment to building an inclusive and psychologically safe team environment.
• Strong software engineering background, with a deep understanding of industry best practices for architecting, building, and maintaining large-scale applications.
• You are passionate about user experience and product quality, with a keen eye for detail.
• Excellent written and verbal communication skills, comfortable working with engineers of different levels and communicating with senior management.
• Ability to troubleshoot, research, and work through complex problems, both technical and organisational..

Desired Criteria:

• Direct experience managing a team of software engineers.
• Familiarity with leveraging AI/ML technologies, including LLMs, to build innovative product features.
• Experience in working with modern CI/CD and engineering tooling – we leverage Amazon Web Services (AWS), GitHub Actions and Terraform extensively.
• Experience with microservice-oriented architectures.
• Experience with agile methodologies.
• Experience with Typescript.

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Why join Bazaarvoice? Customer is keyWe see our own success through our customers’ outcomes.  We approach every situation with a customer first mindset. Transparency & Integrity Builds TrustWe believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of PerformanceOur energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over ImitationWe seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger TogetherWe bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams.  As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: A basic background check will be required for the successful candidate