LV Petroleum is expanding! We are currently hiring for our Bojangles restaurant in the West Wendover, NV market. The Team Member plays a key role in the day-to-day customer service delivery of the restaurant. Team Members help ensure top-quality customer service, operational excellence, and quality food.
Key Responsibilities:
1. Customer Service:
- Greet customers with a friendly and positive attitude.
- Take customer orders accurately and efficiently, both in-store and at the drive-thru.
- Address customer inquiries, concerns, and complaints with a helpful and professional approach.
- Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts’ quality standards.
2. Food and Beverage Preparation:
- Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
- Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
- Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.
3. Maintaining Cleanliness:
- Clean and sanitize workstations, food prep areas, and customer dining areas.
- Ensure that the kitchen and dining areas meet health and safety standards.
- Take out the trash and maintain cleanliness throughout the restaurant.
- Regularly restock supplies, including cups, lids, condiments, and napkins.
4. Cash Handling and Register Operations:
- Operate the cash register, handling payments, and providing change accurately.
- Process credit card and mobile app transactions quickly and securely.
- Ensure the register is balanced and handle cash according to company policies.
5. Teamwork and Communication:
- Work closely with other team members to ensure smooth and efficient restaurant operations.
- Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
- Assist in training new team members and share best practices for food preparation, customer service, and safety.
6. Health and Safety Compliance:
- Follow health and safety standards, including proper food handling and sanitation practices.
- Maintain personal hygiene and adhere to Dunkin' Donuts’ uniform standards.
- Report any safety hazards or maintenance issues to the manager immediately.
7. Other Duties as Assigned:
- Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
- Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.
Requirements
Experience:
- Previous experience in food service or customer service is preferred but not required.
- A positive attitude, enthusiasm, and a willingness to learn.
Skills:
- Excellent customer service skills and the ability to communicate effectively.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic math skills for handling cash and processing payments.
- Ability to work as part of a team and collaborate with others.
Education:
- High school diploma or equivalent preferred, but not required.
Physical Requirements:
- Ability to stand for long periods and perform physical tasks.
- Ability to lift up to 25 pounds.
- Ability to work in a fast-paced environment.
