Navigator

 Join us on our journey to empower over a million people to change their behaviours and thrive!

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a super exciting time to join us as we are looking for a service Navigator to join our Smoke Free County Durham Team.

Our Smoke Free County Durham Service has been delivering successful Stop Smoking Programmes which are designed to support local people who live, study or work in County Durham and want, or need, to quit smoking.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

 A typical day as a Navigator might include :

Using a variety of systems and approaches to ensure clients get the best, most positive and client-centred approach when supporting them through our onboarding process.

Offering guidance and support to clients both on the phone and in writing to ensure they are aligned to the most appropriate service suitable to their individual needs

Contacting clients who wish to start their journey with us, being a friendly, warm and empathetic voice that represents our service positively and to accurately record their information on our bespoke systems.

Providing accurate and timely responses to request information from clients, partner organisations and the public.

Organising venues, meetings and events on behalf of the the service, including ordering refreshments, recording and distribution of key documents.

Ensuring effective stock rotation and distribution for colleagues and clients

Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.

Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we are always looking to share knowledge and resources!

Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you…

More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

Be the change

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You’re patient and can adapt under pressure. Always happy to make time for other people, and have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.

To work with us in this role, it would be desirable for you to have some delivery experience of supporting clients to make healthy lifestyle choices, but don’t worry if that isn’t the case full training for the role will be provided. However, if you have already completed your NCSCT Stop Smoking Advisor training that’s a bonus!

We hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!

Perks…

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;

· Regular team events and activities, including Thrive Fest and our annual Challenge Weekend (for those who want to put their fitness to the test!)

· Flexible working – we’re serious about life/work balance

· Tailored health and wellbeing support such as access to life coaching

· Rewards portal offering discounts on shops, restaurants, and days out

· Enhanced parental leave

· 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!)

· And last but not least, a day on us to live by our values!

Contract: We have 1 x Full Time (37.5 hours/week) Permanent contract available

Salary: £24,785

Closing Date: The closing date for applications is 4th May 2026. We reserve the right to close the opportunity early should we receive enough quality applicants.

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place 12th May 2026

To apply: Please attach your CV and a covering letter outlining why you are right for the position.

Got a question? Contact Wendy Greener (Lead Navigator)

wendy.greener@smokefreecountydurham.org.uk

Location: Your base to work from will be The Greenhouse, Amos Drive, Annfield Plain, County Durham, DH9 7XN.

Please note, the successful applicant will be required to have the right to work in the UK.

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.