Description
Location: Klamath Falls, OR / Klamath County - (On-site)
About Premier Community Supports
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
About the Role
As a County Manager, you’ll lead the day-to-day operations of Community Living Support Programs within your assigned county. You will guide onboarding for individuals and Direct Support Professionals (DSPs), support staff development, and serve as a key liaison with county partners, case managers, families, and community stakeholders. This role combines operational leadership, people management, and community engagement to ensure exceptional care delivery and program growth. What you’ll do: We’re looking for someone who can thrive in a dynamic work environment and embraces both leadership and hands-on support.
Lead with Purpose & Culture:
- Champion Premier’s mission, values, and culture in everyday decisions and interactions.
- Team Development & DSP Support
- Recruit, interview, and onboard new DSPs.
- Provide ongoing support and check-ins.
- Monitor DSP scheduling and utilization to match hours with individuals’ needs.
- Support corrective actions and coaching when needed.
Individual Onboarding & Support:
- Review referrals and lead onboarding meetings with new individuals.
- Ensure all individual documentation (plans, safety protocols, medication records) is current and compliant.
- Facilitate successful meet-and-greets between individuals and DSPs.
- Conduct regular check-ins with individuals and families to gather feedback.
- Records, Compliance & Risk Monitoring
- Maintain office compliance and accurate records.
- Conduct monthly audits to monitor compliance, identify risks, and safeguard financial integrity.
- Review county health reports and partner with leadership to improve quality.
Office & Operational Management:
- Manage communication across phone, email, and walk-ins with professionalism and responsiveness.
- Oversee office environment, supplies, and administrative needs.
Community Outreach & Growth:
- Represent Premier at local community events to grow awareness and partnerships.
- Lead recruitment for office roles (e.g., CMAs, Senior CMAs) and support candidate engagement.
Leadership & Development:
- Mentor and develop team members through goal setting, performance feedback, and coaching.
- Participate in on-call rotations with other County Managers.
Other Duties: Take on additional projects and responsibilities as needed to support organizational success.
Requirements
Experience & Skills:
- Strong relationship-building skills with individuals, families, staff, and community partners.
- Experience recruiting, mentoring, and leading care teams.
- Excellent organizational skills and comfort managing compliance and records.
- The ability to stay calm under pressure and make sound decisions.
- A proactive, problem-solving mindset with a commitment to quality care.
Education & Qualifications:
- Bachelor’s Degree or equivalent (Preferred)
- 4 years in Human Services (Preferred)
- Minimum of 2 years working with Intellectual and Developmental Disabilities, 4 years (Preferred)
- Ability to speak, read, and write in both English and Spanish is (Preferred)
- Valid driver’s license car insurance, and reliable transportation is (Required)
What We Offer
- Health, dental, vision benefits available with 75% of employee cost paid by Premier
- Accrue up to 80 hours of PTO (paid time off) per year
- 401K offered after 90 days of employment with up to 4% employer match
- Pay Period: 1st and 16th of the month
- Training and professional development opportunities
- A fulfilling role where your work truly makes a difference
- A collaborative team environment with supportive leadership and meaningful peer relationships
