Description
Assistant Branch Manager – Taos| Location: 2400 Taos, Austin, TX 78745| Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm
Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you.
What You’ll Do:
Branch & Member Service Leadership
- Support daily branch operations and lead the teller team
- Deliver friendly, accurate service to members in person and by phone
- Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
- Serve as acting Branch Manager when needed
Operational Excellence
- Open and close the branch and oversee daily operations
- Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
- Support fraud/dispute processes, stop-payments, and card services
- Assist with audits, cash ordering, and regulatory compliance
- Support mobile deposits and online account services
- Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region
Team Coaching & Development
- Lead, coach, and motivate branch staff to deliver exceptional member experiences
- Assign and direct daily work, monitor performance, and provide feedback
- Support conflict resolution and professional development
- Foster a positive, accountable, member-focused culture
Community Engagement
- Build strong member relationships and promote financial literacy
- Participate in community outreach and represent Austin Telco with professionalism
Requirements
What You Bring:
- High school diploma or GED
- 2+ years of supervisory experience in a bank or credit union setting
- Strong communication and problem-solving skills
- Ability to lead a team and manage branch operations independently
- Familiarity with cash handling, security procedures, and fraud processes
- Reliable attendance and flexibility for occasional after-hours needs
- Willingness to travel to other branches to support staffing and service needs
Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
- Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
- Community Engagement: Volunteer opportunities and credit union-sponsored events.
- A supportive, mission-driven culture that puts people first
Additional Requirements
- Good credit standing (verified prior to interview)
- Successful background check and drug screening upon offer
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
