Local or 100% Remote
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
Execute and continuously optimize the partnership strategy across title, appraisal, data, and credit functions to drive operational efficiency. This includes managing day-to-day relationships and performance with both existing vendors and prospective partners, while ensuring consistent service quality and ongoing improvement. Build strong relationships within these ecosystems to identify opportunities to enhance the underwriting process, and lead initiatives that improve production efficiency and reduce costs. Additionally, monitor and report on partner performance against established KPIs, proactively identifying areas for tactical improvement.
- Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency
- Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement
- Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process
- Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs.
- Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement
- Manage cross-functional processes that help us optimize key performance indicators critical to Point's success
- Influence and align internal stakeholders on new initiatives
- Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders
Your responsibilities
Partner/Vendor Management (Operational)
- Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities
- Cultivate relationships to ensure long-term collaboration.
- Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance
- Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships.
- Manage allocation of business volume
Partner Optimization
- Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability.
- Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes.
Analytics & KPI Ownership
- Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks
- Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth
- Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements.
Cross-Functional Influence
- Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership.
- Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust.
- Build compelling cases for your recommendations in order to gain buy-in and support throughout the organization.
About you
- 8+ years of experience in business operations, product strategy, product management, strategy or management consulting, or general management
- A track record of driving business growth through rapid, iterative improvement
- A strong track record of accomplishments that had significant business or organizational impacts
- Previous experience at a startup preferred
- MBA preferred
- Experience in fintech, insurance, financial services, and/or real estate preferred
- Data analysis:. You use numbers to tell a story. Previous experience with SQL strongly preferred.
- Strong business operations skills: An impressive ability to think systematically about complex workflows and work cross-functionally.
- Negotiations: Evidence of exceptional negotiation skills is preferred.
Our benefits
- Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
- Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
- Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
- Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
- Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):
- Tier 1 | San Francisco Bay Area, New York, and Seattle | $165,300 - $182,700
- Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $145,825 - $161,175
- Tier 3 | All other US metro areas | $126,350 - $139,650
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.
Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
California Consumer Privacy Act Notice
