About Digicel
Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.
Visit www.digicelgroup.com for more.
JOB TITLE:
Team Leader – Telesales
Primary objective of the job:
The Customer Care Team Leader – Sales is responsible for leading, coaching, and developing a team of customer care agents focused on Telesales and Revenue Growth. The role ensures the team consistently delivers excellent customer experience while achieving sales conversion, productivity, and quality targets. They also ensure business priorities, campaigns, and customer needs are effectively translated into daily execution.
Number of persons managed/supervised and their positions:
Typically manages approximately 12 Customer Care Agents, though team ratios may vary based on operational requirements.
Main Duties and Responsibilities:
Sales Performance
Coaching & Quality Management
People Leadership
Operational Management
Academic qualifications and experience required for job:
Functional Skills:
Required Skills & Competencies
Core Skills
Preferred Skills
DISCLAIMER:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.