SeniorFull TimeEN
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Zapier is seeking a Senior Engineering Manager to lead our Enterprise Integrations organization in India and serve as our India Eng Leader. In this role, you'll manage two engineering teams that build and maintain the most critical integrations in the Zapier product, while also representing and growing Zapier's engineering presence in India.
This team's mission includes:
Building and maintaining some of the most important integrations in the Zapier product
Collaborating with Customer Success, Support, and Sales to understand and invest in the integrations securing our most valuable enterprise deals
Ensuring continued customer satisfaction by quickly resolving issues with these integrations
Embedding AI into both the product experience and the team's own engineering workflows to dramatically accelerate delivery
As a Senior Engineering Manager, you'll lead through other leaders and senior ICs — spending the majority of your time on people leadership, cross-team strategy, org health, and site leadership, while remaining technically credible enough to shape architecture, review designs, and jump into the code when the moment calls for it. You'll own the technical strategy that positions Zapier as the most trusted provider of integrations in the market and set the bar for how AI-native engineering looks at Zapier.
You are a seasoned engineering leader. You have 7+ years of engineering experience with at least 4+ years managing engineers, and meaningful experience as a manager-of-managers or leading multiple teams simultaneously. You've hired, developed, and retained senior and staff-level engineers, and you know how to scale a team without losing velocity or culture.
You're a people leader first. You coach senior engineers on scope, influence, and technical leadership — not just on code. You run a rigorous performance management cycle: clear expectations, honest feedback, career ladders people can actually navigate, and the hard conversations when someone isn't a fit. You've grown ICs into tech leads and ICs into managers.
You own team performance end-to-end. You measure what matters — delivery predictability, quality, incident load, customer impact, engineer engagement — and you act on it. You know the difference between a process problem, a people problem, and a strategy problem, and you address each at the right altitude.
You're a founding leader. You understand that being the most senior engineering leader on the ground in India means more than managing your own teams. You build culture, represent Zapier in the local market, partner with Recruiting on hiring strategy, ensure new hires ramp well, and act as the connective tissue between India-based engineers and the rest of the globally distributed org.
You're an AI-native leader. You actively use AI tools (coding assistants, agents, LLM-powered internal tooling) to improve your own productivity and you push your teams to do the same. You can point to concrete examples where you've used AI to reduce cycle time, automate toil, improve code quality, or accelerate onboarding. You have opinions about where AI genuinely helps engineering teams and where it doesn't, and you evolve those opinions with the evidence.
You're a hands-on technical leader. You enjoy spending a portion of your time in the code, in design reviews, and in architectural discussions. You've led project planning and execution, shaped architectural decisions, and shipped products end-to-end. You're comfortable with developer experience design, authentication systems, and distributed systems architecture, and you understand AI/ML systems in production — including shipping products built on LLMs.
You're a collaborator and an advocate. You partner closely with Product, Design, and cross-functional stakeholders to align on a shared vision. You actively seek input, integrate feedback, and communicate transparently — building the trust that lets teams navigate change and tough trade-offs.
You have deep customer empathy. Zapier's integrations are the heart of the product. You work with your teams to improve the customer experience and participate in programs that sharpen our product offerings.
You have excellent communication skills. You balance engineering concerns (technical debt, reliability, developer experience) with product and business concerns, and when the right answer isn't obvious, you build shared understanding around the decision.
Manage two teams (roughly 8–10 engineers combined, including senior and staff-level ICs), either directly or through tech leads and a future EM hire
Run weekly 1:1s, team meetings, and skip-levels; build rapport and trust with every engineer
Coach senior engineers on technical leadership, scope, and influence; grow the next generation of tech leads and managers on your teams
Own performance management end-to-end: expectations, feedback, reviews, promotions, and when necessary, performance improvement plans
Define and track what "good" looks like for your teams — delivery predictability, quality, incident response, customer satisfaction, engineer engagement — and make the data visible
Identify and remove systemic blockers before they become delivery problems
Keep leadership and peer teams informed through 1:1s, async update posts, and regular hangouts
Champion AI-assisted development across your teams: coding assistants, agentic workflows, LLM-powered internal tools, and AI-augmented code review
Identify the highest-leverage places to apply AI to your team's engineering process — code generation, testing, documentation, on-call, customer issue triage, integration maintenance — and ship measurable improvements
Set the bar for what an AI-native engineering team looks like at Zapier, and share those learnings with peer teams
Stay current on AI/ML trends and help shape how Zapier's integrations leverage LLMs in the product itself
Be the most senior engineering presence on the ground, representing Zapier's engineering org locally
Partner with Recruiting on India hiring strategy, pipeline health, and interview quality
Ensure new hires in India ramp quickly and feel connected to the broader globally distributed team
Foster a strong local engineering culture — community, learning, and cross-team collaboration across India-based Zapiens
Act as an escalation point for site-level operational and people matters
Partner with your Product and Design peers to deliver customer and company value
Shape architectural decisions for the most critical integrations in the product
Participate in code reviews and design reviews, spreading technical knowledge and moving it to documentation where appropriate
Use customer feedback to guide your teams through trade-offs; know when to be rigid on quality and when to be flexible on scope
Work directly with cross-functional stakeholders (Customer Success, Support, Sales) to ensure our integrations serve their needs
Recruit, onboard, and train new engineers, and contribute to continuous improvement of hiring practices in Engineering
In addition to standard incident escalation practices, organize your teams to resolve technical issues with our integrations and answer questions from internal teams
About the Level
We're targeting a Senior Engineering Manager for this role, and we're sharing compensation ranges for both Engineering Manager and Senior Engineering Manager so you have full context going in.
That said, we know leveling isn't always clean. If you're a strong Engineering Manager on the path to Senior EM, we'd still like to hear from you. We'll assess leveling as part of the hiring process and be transparent with you about where we land and why.
The core difference we're evaluating: a Senior EM in this role sets direction across multiple teams and coaches other managers, not just engineers. An Engineering Manager who can demonstrate they're ready to grow into that scope is someone we'd consider seriously.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
