Manager, Conferences Onsite Staffing

This Onsite Staffing Manager role is part of a new Center of Excellence dedicated to the successful onsite execution of Gartner's must-attend conferences. This position involves establishing baseline staffing requirements for each event, and ensuring we are thoughtful and consistent in our approach to training and execution on-site.

Key Responsibilities
 

What you’ll do:

· Work closely as a liaison between Gartner Conferences and external staffing agencies to staff and support at all on-site conferences.

· Ensure the level of staff requested meets the overall needs and baseline requirements of the conferences service model delivering best-in-class service to all attendees.

· Implement a robust training process for both external agency and onsite Gartner staff to drive an improved attendee experience

· Design the overall staffing strategy for each onsite conference, individually reviewing specific property needs and the overall agenda to build a robust staffing model

· Manage monthly budget updates as part of the forecast process for all Agency and freelancer spend

· Create future year budgets – considering any efficiencies or potential savings in the staffing model while providing an accurate forecast for future known increases

· Set-up and run pre-event calls between Conference Logistics and the agency to go through all onsite requirements per conference

· Manage external agency relationships to ensure we drive the most value from all agency staff booked – which will include quarterly feedback sessions and event specific feedback where needed.

· Provide on-site support at larger destination conferences and Symposiums to act as Staffing Manager overseeing onsite logistics, quality control of agency, and general feedback and improvements for the future.

· Analyze on-site feedback from internal team as well as attendee scores to identify common trends and potential areas of improvement. Work with the on-site staffing team to drive improvements in staff service scores year over year.

· Become an internal expert in the Intrivium scheduling App, providing ongoing support to the Conference Logistics team.

· Manage all tasks in Intrivium including the highlights below.

o Monitor team-created shifts in Intrivium for consistency, accuracy, and adherence to the Onsite Staffing Playbook guidelines.

o Evaluate shift creation to ensure proper allocation of onsite teams and welfare needs.

o Ensure all teams meet deadlines for shift completion and provide training/guidance as needed.

o Conduct shift utilization and review meetings with Logistics to ensure consistency and accuracy in team member deployment.

o Recommend adjustments to onsite team usage and agency staffing levels based on review findings.

o Prepare and send shifts to onsite team diaries, performing final checks for conflicts or errors.

o Remain available as an Intrivium expert, providing training and support for shift synchronization and sending.

o Participate in weekly vendor management calls to provide feedback and suggest process improvements for Intrivium.

Qualifications:

· Bachelor’s Degree preferred

· 4+ years of experience in project management, staffing coordination, or a related field.

· Strong organizational and communication skills.

· Proven experience in managing agency and vendor partners

· Proven people management experience

· Strong interpersonal and relationship building skills especially with senior level professionals, cross-functionally and with agency partners

· Creative, innovative and strategic thinker with a strong attention to detail

· Strong financial management skills

· Proficient in using staffing tools and technology.

· Willingness to travel approximately 10% to attend Gartner Conferences and manage onsite staffing operations.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:109674

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