Field Service Engineer II

Company Description

At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level.

Job Description

A core tenant at IMS Nanofabrication is a "People First" point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work. Our Field Service Engineer II role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer II at IMS Nanofabrication displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer.

IMS Nanofabrication has a primary U.S. office in Santa Clara, CA – in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR; this role requires an in-person presence in our Hillsboro, OR with a daily presence at our customer site(s). This non-exempt role reports directly to the team lead engineer in charge at IMS America and strongly aligns with the headquarters' R&D and operations teams in Austria.

You're Excited About This Opportunity Because You Will: 

• Be a part of a growing team of professional Field Service Engineers in Hillsboro, OR.
• Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-beam mask writers
• Ensure that the IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes.
• Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions.
•  Ensure seamless and transparent communication of all status updates to IMS U.S. leadership. 
• Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders
• Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities

Qualifications

• You have a Bachelor’ of Science degree in an Engineering discipline
• 2~5+ years of Field Service experience
• At least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.
• You exhibit good problem-solving skills.
• You have excellent interpersonal skills, enjoy being part of and integrating with a global team
• You are excited to be part of a fast-paced and fast-growing entity.
• You have a prior metrology or lithography equipment support background.
• You have troubleshooting experience with ultra-high vacuum systems.
• You have experience in Linux/UNIX server system administration. 

Additional Information

We Offer:

• We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA).
• Excellent professional and personal development opportunities in an international company.
• Very collegial and motivated team with short communication channels.
• Top-equipped workplace (modern office, laptop, height-adjustable desk).
• We offer a competitive salary, a convenient Santa Clara location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.

Individual pay is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at a minimum to ensure competitive and fair pay

IMS Nanofabrication is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. 

IMS is an equal opportunity employer. No matter where you are from, how you live, what you believe in - we look forward to receiving your application! What counts for us is the person, not the label. That's why we welcome your unique perspective.