Client Service Account Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title: Client Service Account Manager

Office location: Morocco, Casablanca

Worldpanel | Decoding Shopper Behaviour for Smarter Brand Growth

About Worldpanel by Numerator

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Reasonable Adjustments

Worldpanel is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Role Overview

Purpose:

• Actively manage the client(s) relationship and deliver to the requirements of the contract by being the Key Point of Contact for FMCG clients on routine deliverables & requests.
• Continue to service client requirements by offering good levels of strategic & relevant marketing insights to clients through storytelling and emphasizing applicability of Worldpanel data.
• Contributing to the growth of the clients’ business within Worldpanel by identifying potential opportunities.

Role Description

Client Relationship

• Understand what the client’s overall goals and objectives are and become a trusted advisor
• Manage the day to day management of the delivery
• Implement client best practice, ways of working and role model behaviours to junior team members

Account Handling

• Anticipate client demands and proactively find solutions, rather than just answering requests
• Interpret and manage account plans, helping to move the focus from analysis to insight
• Be responsible for identifying business opportunities and contributing to overall revenue target
• Identifying potential solutions opportunities and developing proposals/quotes for the same

Analysis & Insight

• Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations
• Take briefs from clients, and manage the production of appropriate materials/presentations in response to the brief

Basic Data & Tracking

• Take responsibility for advising on solutions to problems in reports and the reporting process
• Implement changes to regular reports in line with delivery strategy
• Confidently use the more advanced capabilities within our tools

Team, People & Self Development

• Take responsibility for workload management and aid your line manager in setting work priorities for junior team members where appropriate
• Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development

Role Requirements & Capabilities

A person in this role is likely to have the ability to:

• Fluent in Arabic, French & English
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
• Be flexible, tactful, friendly, and sensitive to others, displaying good social and communication skills
• Demonstrate evidence of developing leadership skills and the ability to motivate others
• Sell-in new methods, processes and seek revenue generating opportunities

Why Join Worldpanel?

At Worldpanel we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Country

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.