Job DetailsJob Location: Atlanta - Atlanta, GA 30313Salary Range: $15.00 - $15.00ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY
Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.
FACILITY SERVICES OPERATOR POSITION SUMMARY
The Authority is currently recruiting a part-time Facility Services Operator to join Georgia World Congress Center. The Facility Services Operator is primarily responsible for receiving and routing calls, logging campus maintenance incidents and inquiries, prioritizing and dispatching work orders, communicating and interacting with internal and external customers while providing exceptional and professional phone services.
FACILITY SERVICES OPERATOR ESSENTIAL DUTIES and RESPONSIBILITIES
Operate computer-based software, telephone, two-way radios, and radio base station equipment
Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.
Perform as a point of information to the general public if/as needed
Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized
Create documents, presentations, reports, and other written communication using a variety of software systems and technology
Conduct building inspections and create work orders to address identified issues.
Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable
Must be willing and flexible to work irregular hours including weekends, holidays, nights
Perform such other duties, functions, special projects and responsibilities as assigned
Files documents into appropriate employee files.
Assists or prepares correspondence as requested.
Processes mail.
Performs additional duties and responsibilities as assigned.
FACILITY SERVICES OPERATOR KNOWLEDGE, SKILLS, and ABILITIES
High degree of integrity and compliance
Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the caller’s needs and provide timely response and assistance
Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty
Ability to communicate effectively and to handle multiple tasks simultaneously.
Understand computers and utilize technology to improve work processes
Ability to use office software to create, format and edit documents and presentations
Ability to clearly understand and identify the customer in all business-related interactions both internally and externally
Must demonstrate concern and take responsibility for customer inquiries
Must be able to recognize and communicate options available to offer support and solutions
Must consistently provide excellent customer service
Thoroughness in task approach, follow-up & completion
Exhibits excellence in all service-oriented requests through resolution
Ability to exercise good judgment and decision making
Ability to follow verbal and written instructions accurately
FACILITY SERVICES OPERATOR EDUCATION and/or EXPERIENCE
Minimum of three (3) years high school education or general education equivalent
Minimum one (1) year experience in a customer service position or related function
Intermediate skills in using Microsoft Office and other technology
To learn more about our culture and campus, visit us at www.gwcca.org.
Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.
Qualifications
