Job DetailsJob Location: Atlanta - Atlanta, GA 30313Salary Range: $49,960.00 - $53,000.00 Salary/yearABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY
Joining GWCCA means helping create moments that matter. We’re a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.
The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authority’s facilities operate at the highest standards of quality, safety practices, incident response, and preventive maintenance.
FACILITY OPERATIONS SUPERVISOR POSITION SUMMARY
The Georgia World Congress Center is currently seeking a Facility Operations Supervisor - Housekeeping to join our team supporting our Housekeeping Operations. This position reports to our Facility Manager – Housekeeping Operations and is responsible for the supervision and management of housekeeping supply inventory, quality control of services rendered by facility’s cleaning service provider, and auditing cleaning services provided by the Authority’s third-party contracted cleaning services to ensure facility quality operating standards are met. Our ideal candidate will exercise the highest level of professional work standards and demonstrate good judgment, intelligence, initiative, and ability to work under pressure. This position maybe required to perform duties in extreme weather conditions at certain times of the year. The Facility Supervisor position shall be responsible for providing the highest quality of service to our clients. Successful employees at the Georgia World Congress Center Authority embody our core values through collaboration, authenticity and accountability while sharing our vision to be the #1 convention, sports, and entertainment destination in the world.
FACILITY OPERATIONS SUPERVISOR PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The ability to lift 50 pounds or more may be required of this position. Daily shifts will endure various degrees of walking, standing, turning, stooping, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements. This position may require work inside or outside of the building, as needed by events.
FACILITY OPRATIONS SUPERVISOR ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the direction of the Facility Operations Manager - Housekeeping, provide supervision of housekeeping services in accordance to established departmental procedures
Manage inventory of housekeeping supplies to include receiving from warehouse, stocking supply rooms/cabinets, and tracking usage levels of all items
Verify services rendered by facility’s cleaning service provider meet or exceed quality standards designated by scope of work in agreement; including but not limited to inspecting facility offices, meeting rooms, public concourses & lobbies, restrooms, and other front-of-house and back-of house areas; recommend changes necessary to maintain the desired quality performance
Audit staffing levels of facility’s cleaning service provider to ensure requested staffing levels per event are in place
Routinely inspect the facility, including the operating status of equipment and inventory of supplies
Conduct pre- and post-event walk throughs of licensed event space, inclusive of exhibit halls, lobbies/pre-function areas, concourses, loading docks, service hallways, etc. to audit services provided by customer contracted cleaning providers to ensure spaces are returned to expected cleanliness following event load-out
Assist Facility Operations Manager – Housekeeping in overseeing waste management services provider to includes scheduling waste hauls and monitoring services provided by third party waste management provider.
Assist Facility Operations Manager – Housekeeping in overseeing pest control services provider to ensure contractor is meeting contractual obligations for pest control services at the facility.
Complete daily end-of-shift reports to summarize above items
Attend departmental meetings to provide updates to the Director of Operations and other members of the Facility Operations department
Reports safety, sanitary, and fire hazards as appropriate
Reports need for maintenance and repairs as appropriate
Maintain a professional image that represents the values and vision of the Georgia World Congress Center Authority with emphasis on providing customers with the highest level of customer service deemed possible
FACILITY OPERATIONS SUPERVISOR KNOWLEDGE, SKILLS, and ABILITIES
Ability to work an irregular work schedule including weekends and holidays
Ability to prioritize tasks & to manage workload using own initiative
Ability to multi-task & work under pressure with limited resources
High degree of integrity and compliance
Ability to build and maintain customer focused relationships with internal and external customers
Thoroughness in task approach, follow-up & completion
Excellent computer skills
Self-awareness
Assess, weigh, and manage risk in the face of uncertainty
Ability to communicate effectively and to handle multiple tasks simultaneously.
FACILITY OPERATIONS SUPRVISOR EDUCATION and/or EXPERIENCE
Minimum high school education or General education (GED)
Minimum two (2) years’ experience in a custodial services role or closely related position (preferred)
Knowledge of Microsoft Excel, Word, and Outlook (plus)
Multi-lingual (plus)
FACILITY OPERATIONS SUPERVISOR BENEFITS
Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!
Visit us at www.gwcca.org to learn more about our culture, campus, and community.
Georgia World Congress Center Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.
