Job DetailsJob Location: 3301 BUCKEYE ROAD SUITE 700 - ATLANTA, GA 30341Position Type: Full TimeEducation Level: 4 Year DegreeJob Category: SalaryThe Manager of Admissions, Transfers & Discharge is responsible for leading, directing and overseeing the admissions, transfer, and discharge processes for individuals and families seeking services across the organization’s waivered programs.
This positions exercises discretion and judgement in coordinating complex, multi-stakeholder processes, evaluating operational readiness, and making recommendations that significantly impact services delivery, resource allocation and regulatory compliance throughout each stage of the process for the individuals in which we serve.
QualificationsProcess Leadership & Coordination
Lead and manage all admissions, transfers, and discharge processes from initial inquiry through completion using structured project management approaches.
Develop, maintain, and continuously improve workflows, timelines, and communication processes to ensure efficiency and consistency.
Serve as the primary point of contact for all stakeholders throughout each process.
Stakeholder Engagement & Communication
Identify and coordinate with external stakeholders, including individuals, families, support coordinators, third-party landlords, healthcare providers, and regulatory agencies (e.g., Georgia Department of Behavioral Health and Developmental Disabilities).
Ensure all communications are timely, clear, and professional, and that required information is shared and received at each stage of the process.
Partner with internal departments (Residential, Day Services, People & Culture, Finance, Facilities, Safety, Fleet, etc.) to ensure alignment and readiness.
Clinical Review & Decision Support
Lead the Clinical Evaluation Team in reviewing medical and clinical documentation, coordinating assessments, and determining service appropriateness.
Facilitate site visits and assessments in partnership with clinical and operational teams.
Provide informed recommendations to Executive and Senior Leadership regarding admissions, transfers, and discharges, including considerations related to clinical needs, safety, staffing, financial impact, and compatibility within residential settings.
Approvals & Compliance
Coordinate and manage all required internal and external approvals prior to admissions, transfers, or discharges.
Partner with external stakeholders (e.g., DBHDD, support coordinators, families) to complete required documentation, site visits, and approvals.
Ensure all processes meet regulatory, contractual, and organizational requirements.
Operational Readiness & Logistics
Collaborate with Facilities, Fleet, and other departments to ensure environments are prepared prior to admission or transfer.
Coordinate necessary modifications, adaptive equipment, or technology to support individual needs.
Oversee all logistical arrangements related to residential moves, ensuring a smooth transition experience.
Documentation & Systems Management
Oversee the accuracy, completeness, and timely submission of all documentation related to admissions, transfers, and discharges.
Ensure documentation is properly shared with stakeholders and uploaded into appropriate systems.
Supervise the Support Associate responsible for documentation and administrative coordination.
Continuous Improvement
Conduct post-process reviews (after-action analyses) following admissions, transfers, and discharges.
Gather feedback from stakeholders and identify opportunities for improvement.
Provide recommendations to leadership to enhance processes, efficiency, and stakeholder experience.
Education, Certifications & Experience Requirements
High school diploma or equivalent required. Associates or Bachelor's degree preferred
Minimum of 3–5 years of experience in healthcare, human services, or IDD services required.
Proven experience coordinating complex, multi-stakeholder processes preferred.
Project management training or certification (e.g., PMP or equivalent coursework) preferred.
Valid Georgia driver’s license required and insurance for travel throughout Metro Atlanta
Supervisory Responsibilities
This position supervises at least 1 direct report.
Provides guidance, oversight, and accountability for documentation and process coordination functions.
Work Environment & Physical Demands
Moderate noise level typical of office or program setting.
Position is a hybrid position, which allows the employee to work up to two days per week remotely, although regular remote days cannot be Thursday and Friday, Monday and Tuesday or Friday and Monday.
Typical physical requirements including moving personal belongings, light equipment, materials to and from meeting locations, etc.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
This position requires travel on average once or twice per week throughout the Metro Atlanta area.
