Job DetailsLevel: ManagementJob Location: 5285 Goodwill Industries of Arkansas Inc - Little Rock, AR 72209Position Type: Full TimeJob Shift: AnyCompany Values
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
Job Description
The Transportation Supervisor oversees daily transportation operations, including route execution, driver coordination, dock support, and fleet readiness. This role ensures efficient, safe, and cost-effective movement of goods while maintaining service levels for stores, donation sites, and warehouse operations.
Supervises drivers, dock staff, and related personnel, and works cross-functionally to optimize route performance, labor utilization, and operational flow.
Essential Duties and Responsibilities
Supervise daily transportation and dock operations, including route execution, loading and unloading, staging, and movement of goods. Assign and adjust daily work based on volume, staffing, priorities, and operational needs.
Coordinate route schedules, dispatch communication, and service recovery to ensure on-time completion and minimize service disruptions.
Maintain accountability for route completion, dock flow, labor deployment, and execution quality.
Lead safe work practices, including vehicle and forklift safety, PPE compliance, incident reporting, and corrective action follow-up.
Ensure completion of required inspections, logs, and documentation, and escalate issues as needed.
Support fleet readiness by coordinating maintenance, repairs, and equipment availability
Maintain dock organization, staging discipline, and load quality to support efficient flow between transportation, warehouse, stores, and donation operations.
Coach, train, and hold team members accountable for safety, attendance, productivity, service, and SOP compliance.
Support hiring, onboarding, scheduling, and performance management processes.
Manage staffing coverage, control overtime, and support cross-training to maintain operational continuity.
Monitor daily operations, identify issues, and respond quickly to disruptions such as breakdowns, call-offs, weather, or volume spikes.
Coordinate with internal departments and external partners to resolve issues and maintain service levels.
Protect company assets through proper handling, documentation, and escalation of risks, discrepancies, or policy concerns.
Perform other related duties as assigned.
QualificationsQualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
High School
Experience
3 years related experience and/or training.
Management Experience
2 years related experience and/or training.
Skills
Communication Skills
Mathematical Skills
Critical Thinking Skills
Supervisory Experience
Planning, organizing, and project management skills.
Decision Making
Required Certificates, Licenses, Registrations
Valid driver's license
Forklift certification or the ability to become certified required within 30 days
Preferred Certificates, Licenses, Registrations
CDL preferred
Mental Demands
CLOSE MENTAL DEMAND. Operations requiring CLOSE AND CONTINUOUS ATTENTION for control of operations. OPERATIONS REQUIRING INTERMITTENT DIRECT THINKING to determine or select the most applicable way of HANDLING SITUATIONS regarding the organization's administration and operations; also, to determine or select material and equipment where highly variable sequences are involved.
Analytical Ability / Problem Solving
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
Responsibility for Work of Others
Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Working Conditions
Outside working environment, wherein there are disagreeable working conditions part of the time.
Physical Demand
MODERATE DIVERSITY, MODERATELY PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which requires SOMEWHAT DIVERSIFIED PHYSICAL DEMANDS of the employee.
Additional Information
Performance Expectations
Maintain performance against key transportation metrics, including:
On-time route completion
Missed pickups and transfers
Dock turnaround and trailer dwell time
Equipment uptime and inspection compliance
Overtime and labor control
Attendance reliability
Safety performance and incident reduction
Load accuracy and documentation completion
Use operational data and reporting tools to monitor performance, identify trends, and improve execution.
Demonstrate urgency, sound judgment, and consistent follow-through in a fast-paced environment.
Maintain strong service support for stores, donation operations, and warehouse teams through effective communication and responsiveness.
Must be able to function effectively in a fast-paced environment with periods of high activity and operational stress.
Must communicate clearly in English and interact cordially and productively with a variety of people.
Must support Goodwill's mission and represent the organization professionally in the community when interacting with donors, stores, and partners.
Must observe safety policies and maintain compliance in all phases of the operation.
Ability to lift 50 pounds, up to 100 pounds with assistance.
Competencies/Skills
Strong leadership, organization, and follow-through skills.
Ability to prioritize work, manage labor, and maintain operational efficiency
Knowledge of transportation operations, inspections, and basic fleet practices
Ability to make sound decisions and respond effectively under pressure
Strong communication and interpersonal skills
Ability to work cross-functionally and maintain productive working relationships
Basic proficiency with spreadsheets, logs, and reporting tools
Ability to analyze operational data and drive performance improvements
