The Administrative Assistant serves as the front-line representative for the Registrar’s Office, responding to a high volume of in-person, phone, and email inquiries with accurate information and exceptional customer service. This position supports complex academic processes by maintaining organized records, files, and communications.
It performs key administrative duties such as scheduling meetings, managing financial transactions, and distributing reviewed communications to campus constituents.
Key Responsibilities
- Serve as the first point of contact at the Registrar’s Office front desk, providing customer service for in-person visits, phone calls, and emails.
- Perform data entry into the Colleague student information system and Acalog catalog system.
- Process and fulfill document requests, including transcripts, diplomas, and verifications, through email and shipping.
- Scan and upload documents to student electronic records in Laserfiche and execute associated workflows.
- Manage data requests by coordinating with the Registrar or AIR and distributing completed reports.
- Oversee office management tasks, including scheduling meetings, sending communications, ordering supplies, processing invoices, and managing credit card paperwork.
Training on computer systems will be provided; prior experience with the specific systems mentioned is not required.
Qualifications
Minimum Qualifications
- High school diploma or general education degree (GED)
- Six months or more
- Champions Diversity, Equity, and Inclusion.
- Planning and organizing skills; strong attention to detail.
- Ability to communicate effectively with a variety of constituents.
- Independent self-starter with developed problem-solving skills.
- Recognizes the value of teamwork.
- Ability to work with frequent interruptions.
